Dear Sir,
On Jan 22, 2022 I booked for a plumber through Urban Company to replace the external drain pipes running close to 90 feet.
Urban Company deputed one Mr. Mohammed Khizer ([protected]) who initially quoted Rs. 27, 000/- towards laying and labour charges only (excluding material) by –
a. laying concrete bed under the pipeline
b. cement finish (astarkari) for all the man-holes (internal and external areas)
c. to reuse the debris back on the pipelines and its sides
d. do level finishing with concrete on the debris to the required ground level
It may please be noted that while we occupy the entire ground floor, the first floor with two tenants were requested to stay elsewhere for about 3 days, as there should NOT be flow of water or other wastes when they are at work and again for then 48 hours once the new pipeline is laid, which was as per Md. Khaizer’s instructions.
Upon back and forth negotiations he finally agreed for Rs. 18, 000/- towards laying and labour charges and asked me to pay Rs. 99/- online for having booked through Urban Company, which I paid through google pay (receipt attached). He then gave a list of materials to be procured, which I did by spending Rs. 40, 000/- plus.
On 24/1/2022 he insisted that I pay Rs. 2, 000/- as advance towards getting equipment on rental basis, which I paid through google pay (receipt attached).
On 25/1/2022, he came along with 4 of his accomplices and started the work. After some time I was shocked to see that he did not put concrete bed under the pipeline, which was earlier agreed to by him (pics attached). When I asked him he said since we are using the red/chemical pipes, the concrete bed is not required and he did not listen to me at all.
Then, I saw him NOT doing any cement finish work (astarkari) for external areas to any of the man-holes, which was earlier agreed by him to do the astarkari work for both internal and external areas of all manholes. When I asked him about this, he said astarkari work is not required, as we are using red/chemical pipes and also there are no chance of any rodents getting anywhere near the manholes. Urban Company may depute workers to dig and see the manhole's external sides whether any astarkari has been done or not.
Though I was doubtful, I did not want the work to get halted, as the tenants would come back the 3rd day and I was totally helpless, as he was deputed by Urban Company.
He and his team worked over night and even I was present. During early hours of 26/1/2022 at about 3:45 am, they demanded that I pay the balance amount of Rs. 16, 000/- plus any additional amount at my will for having worked continuously and assured that he would finish any incomplete or other pending works if any on 27/1/2022. Since he was deputed by Urban Company, I gave him the benefit of doubt and paid the balance full and final amount of Rs. 16, 000/- through google pay (receipt attached).
On 26/1/2022, I noticed the following incomplete and pending works:
i. cement finish (astarkari) for man-hole, internal area not done at all (pics attached)
ii. The outlet pipes from the walls to the manholes were all directed towards the walls of the man-holes whereas they have to be towards the drain hole of the pipe (pics attached).
iii. did not use the debris back on the pipelines and its sides, as a result, the work done by him and his team is now 3 to 4 inches below the ground level. I had to hire a trolley auto and 2 laborers to clear off the debris and get it dumped in a dumping yard, which additionally costed me Rs. 1, 800/-
iv. The leveling work is poor and sloppy, which nobody would accept this kind of workmanship.
I immediately called Mohammed Khizer who noted the above incomplete and pending works and assured to do it on 27/1/2022.
On 27/1/2022, when I called him he did not respond. Since then I have been calling him and he is not at all responding to my calls.
Subsequently, I have raised a complaint with Urban Company and a couple of executives are in touch with me and have assured me not to worry and that it would be done or full refund will be done.
I request the Urban Company either to rectify them as per the required and agreed standards or make a full refund asap, as the incomplete and inappropriate works are further damaging my building and redoing it would be even more expensive. I state that it is a clear case of cheating by the plumber who came through Urban Company.
Thank you,
Sincerely,
Arcot K Balraj
Dear Ms/Mr. Ritam,
Thank you for your mail of Feb 02, 2022.
Hope my request is being resolved. Please expedite.
Thanks & Regards,
Arcot K Balraj
Dear Ms / Mr. Ritam,
It's almost 24 hours since you assured me, but nothing has happened till now.
For your kind information, I have spent Rs. 70, 000/- plus towards material and labor and please understand the amount of damage and monetary loss being caused to me on a daily basis because of the unfinished, sloppy, incomplete, and damage causing works done by Md. Khizer who was deputed by Urban Company. I mean these sloppy works are further damaging the pipeline and manhole areas, which would further drain my pockets.
You are once again requested to resolve this issue by refunding my amount (labour charges of Rs. 18, 000/- or get the works done as per the minimum standards that is required at my site immediately.
Or else, please give me your appellate authority's contact coordinates and I shall address my issues directly.
Sincerely,
Arcot K Balraj
Please stop buying time with these vague reply mails. Try to understand the inconvenience, damage and the loss being caused to me and resolve my issue within a time frame with a refund or rectification at my site.
Regretfully,
Arcot K Balraj
For the kind attention of Mr. Abhinav / Ms. Gunjan,
Thank you for your time but it would be appropriate if it is done in work rather than talking and prolonging the issue by making me suffer with huge financial loss and unwanted stress, which is all because of Md. Khizer team’s inefficiency. Also, the delay caused by you in resolving the issue since January 27, 2022 is increasing the extent of damage day by day and also financially.
I have now compromised to a large extent and came up with the following fair options for Urban Clap to resolve the issues, which are as follows:
Option-1
Please get the following blunders rectified at Urban Company’s (labour and material) cost, strictly as specified below:
a) Md. Khizer or any other plumber deputed by Urban Company has to do the cement finish (astarkari) for all the six man-holes (internal and external sides of manholes) and pack all the external sides of the six manholes properly/tightly with concrete mixture.
b) The outlet pipes from the walls of all the six manholes have to be directed towards the drain hole of the pipe and not against the walls of any of the manholes.
c) They have to clean / clear the hardened concrete struck in the drain pipes, which they have left un-cleared after the work and ensure smooth flow of human and other wastes along with water.
d) They have to do it at a suitable time, as I cannot shift my family and tenants once again for a couple of days to stay outside because of Md. Khizer and his team’s irresponsible and [censored]/sloppy works done on Jan 25, 2022.
Option-2
A minimum of Rs. 12, 000/- be refunded from Urban Company, which would enable me to repair / rectify all the blunders done by Md. Khizer and his team.
Since all of you at Urban Company are trained to buy time and ignore the after service support to rectify the blunders and make the end-users suffer with stress and financial loss, I doubt very much if any of you would go with either of the options and bring it to a closure.
Please note that during on Dec 13th, 2021, I have hired a pest control team (Mr. Adnan – [protected] and team) through Urban Company for my 6-floored office building and got the penthouse floor treated with pesticide who charged Rs. 3, 600/- and the job was well done. The remaining 5 floors x 2000 sqft per floor are pending for the same kind of treatment but I have deliberately put in on hold.
As already told I am also parallel renovating my 2-floored independent residential building and on a spree to hire plumbers, carpenters (hired and cancelled), electricians and other technicians. I strongly feel that I have been taken for a ride / granted by Urban Company. I am now in a dilemma whether to go with Urban Company or not.
Regretfully,
Arcot K Balraj
LOOKS LIKE THE ISSUE RAISED BY ME HAS BEEN PUSHED INTO COLD STORAGE WITHOUT RESOLVING.
REGRETFULLY,
Arcot K Balraj
Since Jan 27, 2022 onwards, many from Urban Company have called me once every two days and assured me that my issue will be resolved today but that today has not come till date. To name a few, Mr. Abhinav, Ms. Guinjan, Mr. Gautham, Mr Jetan etc... are all sleeping with my complaint.
To add to the caller's name, yesterday at about 2:28 pm Mr. Debanshu called and enquired had the issue not been resolved? When I said NO, he gave the same assurance that it will be resolved by yesterday evening itself but it has not been resolved till now.
Perhaps, you are all trained to take customers for a ride/cheat in such a fashion. If any of you are concerned with at least 1% of my agony, loss, damage, stress etc., etc., then, please give me your appellate authority's contact coordinates so that I can address my issues directly with him/her.
Regretfully,
Arcot K Balraj
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