[Resolved]  Urban Company — No service delivered for the fees charged

I had booked for a water leak problem in my RO on 12th May. The professional came and saw the RO. He found the motor not working and recommended to change the motor and tried to sell the motor. We did not want motor to change and so he left. We thought he had fixed water leak but he had not. When we called urban company customer care, they said that unless motor is fixed, water leak will not be fixed and refused to take any action . Then we hired local professional here and he quickly fixed the leak problem by plugging the auto-cut. This local guy solved the problem in 5 mins just what urban company's so called professional could not solve. Infact their professional was fully convinced that its motor problem and though he had come for solving water leak issue he had no clue of water leak.
But we paid the urban comapny Rs 397 for this pathetic service. We complaint this to their consumer care but they did nothing. So I am put my complaint here so I can get my refund back.
contact: [protected]
Was this information helpful?
No (0)
Yes (0)
Jun 18, 2022
Complaint marked as Resolved 
Urban Company customer support has been notified about the posted complaint.
Verified Support
May 18, 2022
Urban Company Customer Care's response
Hi Vish,
We believe our team was in touch with you and has helped you with the best possible resolution to your concern. Please let us know if you require any other assistance and we will be in touch with you right thereafter.
Team UrbanCompany
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    By clicking Submit you agree to our Terms of Use
    Urban Company
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    Urban Company Address
    161 B/4, 2nd & 4th Floor, Gulmohar House, Green Park, New Delhi, Delhi, India - 110049
    View all Urban Company contact information