Urban Company — Painting issue

Address:

Bangalore

In the month of March paint done by Urban clap and not even three month I see the wall became wet and in few place noticed Paint bubbles and paint about of pealoff.

During or before paint start I was asked the painter who is owner/IN charge does the waterproofing done as wall became wet (adjacent to utility wall) in the Kitchen and he was confirmed waterproofing not required and painting is enough and we will take care but i see the wall became wet again.

I have escalated to Urban as it has one year warranty. Now the Urban support team denying to fix the issue stating warranty has expired due to cracks and seepage issue and will not be able support.
I have requested them to provide photographs but they are not providing any proof such as photographs where they found cracks and rejected my concern.

I would request you to take the necessary actions against them and o the need.