We booked Urban Company for a painting service to be done for our 2BHK in Pune.
The executive arrived at our home did the inspection and gave a quote which we agreed.
Once the painting commenced we saw gaps in the way it was executed.
1. The painters did not apply putty to all walls which was necessary to ensure good finish.
2. Each room was completed in one day flat.
3. Doors were not painted as per the agreement.
After completion of the job, we observed cracks on all walls appearing as the days progressed. This is after one week of the completion.
On raising a complaint the painters arrived and did some patchy job and said to ensure that the cracks are removed completely, putty should have been recommended. How does the company expect the customers to be told how to do their job?
After a second complaint and numerous follow ups, a senior area manager along with the surveyor appeared and clicked some photos and agreed that some areas were not done correctly.
Days passed, nothing happened. Again after numerous follow ups, the customer care replied saying that the cracks were too minor and other issues would not be fixed as they would not be giving any more material.
As per the policy if cracks appear within 6 months of the job, the company is entitled to give a refund.
Expectation: We want a refund Was this information helpful? | 
Post your Comment