Urban Company — Payment taken in advance for painting work not carried out.

Address:

1445 1st floor outram line gtb nagar delhi 110009

I took services from urban clap on 16/11/2021 for painting of my house few rooms but it has become night mare for me . first they took full payment in advance of rs38500 asfter that there proff took 6680 additional and from 22/11 till date neither there proff is coming nor Urban clap is reponding to my query. i had written sevral mails to them and asked help via there app also but till date no response.
need my full payment back 38500+6680 and they should be penalised for mental trauma i am going thru. they have damaged my furniture and walls