Urban Company — Plumber named jaban

Two months or so ago i asked UC to send a plumber for professional service. The plumber arrived and said I had to replace the entire Jaguar foucet. I agreed and he took 4500 fro me to replace the defective faucet from Jaguar. He replaced it and left without giving either a bill or a warranty. Jus tleft the box with a the Jaguar label. I was not at home. the very next day I noticed that the piece he had brought was defective and phoned him. He promised to come and take a look but he never came. Finally I called him and he said to call Jaguar. I did that and they came but refused to replace the defective part since he had brought no bill, no receipt nor a guarantee form. It is now costing me 1000 to get the part replaced. His name is Jaban, his number is [protected]. Obviously a rip off because now he says to call some shop in the city and ask for the guarantee. I think you should take this complaint seriously and I should be recompensed for the rotten service provided by you. First time I have had anything to complain about with you guys.