Urban Company — Refund

Urban Company — Refund

S Saichinu from Bhubaneswar, Odisha May 9, 2023 May 9, 2023 This thread was updated on May 9, 2023

Hi! This is Archana. I would like to let you know that I had booked Warm Stress Relief Swedish Massage on 31st Dec 2022 at 09:30 am. However this order got confirmed and I had made payment of Rs 1368/-. But then I got a call from your company that no one is available and the order was cancelled from your side. But till yet I have not got the refund. No doubt your company is providing good services but this is very unprofessional that you had confirmed my order and then cancelled it. Not expected this from your side. I was even forgot about the refund but when I was about to book a massage for today then only I remembered that I had not got my refund. Kindly do the needful as soon as possible. If refunded then you can share the UTR details. Was this information helpful? No (0) Yes (0)
Urban Company customer support has been notified about the posted complaint.
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Urban Company Customer Care

from Gurgaon, Haryana

May 9, 2023

Verified Support

Hi Archana,
We apologize for the negative experience you had with our service. To ensure that we address your concerns promptly and provide you with a satisfactory solution, kindly share your contact details and specific concerns with us at [protected]@urbancompany.com. Our team will reach out to you shortly via phone to discuss and resolve the issue.
Regards, Team Urban Company.

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