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Urban Company — Refund for scamming and property damage

I had installed ac with uc for which I paid 7200 but only 1548 was listed in the app as it was offline payment but when I asked for the receipt I never got a call back and after a week my ac started having problems so I complaint and the agent revisits and told me that I need to install stabilizer but since I was leaving town that evening I told him I’ll install next time and I came back after a week and my ac still had problems he came again but this time he told me it’s the compressor and asked me to pay 12000 for the damage but I told him I would rather buy new ac and he left after 20 mins of convincing and I called my neighbor who is also a technician and on checking he told me it’s the capacitor he changed it and charge me only 350 so just imagine the audacity of the agent trying to fool me just because I’m not specialise in this filed he tried to fool me loot money when I complain about all these uc asked me to get the receipt of the offline service to which I did after three days of constant calls here and there I received the bill in email and as promised they took my ac number and everything to refund but it’s already been a week I haven’t got refund and when I raise ticket to check they told me only 1548 can be refunded and there is no bank details added, when I insisted that I want to talk with the old agent who was taking my details he cut my call and call me back and told me it’ll take 30 to 1 hour max but they never call me it’s been 28 hour now, I have all the screenshots of the bank details that I submitted on uc link that was sent to me on messages and all the receipt for proof along with the time. Neglecting customer and giving false hope just because we are not very well versed with the law is very unfair and unprofessional it is exploiting all the consumers rights as far as I’m concerned I want to take a legal action against them please rectify my issue
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Urban Company customer support has been notified about the posted complaint.
Verified Support
Jun 14, 2022
Urban Company Customer Care's response
Hi,

Please accept our sincere apologies for the instance. We are getting this looked upon for you and our team will connect with you in a short while.

Regards, Team UrbanCompany
Jun 29, 2022
Updated by Oliver 2017
Urban clap doesn’t care about my situation I think as my complaint is still not yet resolved they themselves promised me that they will refund me not because the agent charged extra money but because I had to face many problems because of all the horrible experiences and I was asked to submit my bank details and I did and was expecting my refund but after a week I was told that nothing is updated and refund is not possible since the amount is only 1548 in the app and when I informed them about my offline receipt they told me they need to come and verify if the charges were charged correctly and also told me very casually that ONLY 500 rupees were CHARGED EXTRA hence they can pay the 1548+500 and when I told them that their staff only assured me I got a reply stating that they will first come and visit to check the problem!!! Funny that they want to follow their protocol after two months when I have already sold my ac that was damaged by the urban company technician and they expected me to wait for 2 months for the protocols to be followed in this peak of summer when I don’t even have a ceiling fan and my only source of cool air was my ac this show how much you care for your customer service and yesterday your staff informed me that my last resolution will be provided after 24 hours but I haven’t got call till now please don’t mislead your customer, you might have thousands of complaints from customers and might forget about some but us customer will always remember how our situation was handled take some responsibility and own up your mistakes instead of informing me that it was just 500 rs .

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Almost 2weeks now I still haven’t gotten the promised amount nor anyone else even check if my issue is rectified I always get calls where the agent ask for 24 hour to check with the concerned department and after that they never call again new person calls and says the exact same thing and disappears and I’m raising call back requests also despite everything that I’ve been trying they’re toying with my efforts and time should I take legal action for this after that only they’ll call and whenever I’m writing mail they’re closing it and merging it without even rectifying the issue what kind of scamming is going on.Is law joke these days

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