Urban Company — refund of money after not able to book appointment

Address:	560098
Website:	urbanclap

I have booked an appointment on 10th september 2019 for an electrician on urbanclap. While booking, the platform asked me to pay 150 rs. When i tried to book after the payment, it said "booking not successful", but my money got deducted. The refund policy says 5-7 days but it's been 11 days. The money has not been redunded yet.
Registered mail id : meghanavs.[protected]@gmail.com