Urban Company — Request for Assistance: Discrepancy in Invoice for Laptop Repair Service from Urban Company (UC)

Address:

Urban Company 7TH and 8TH Floor, Plot No 183, Udyog Vihar Sector 20, Rajiv Nagar, Gurugram, Haryana - 122016 GSTIN: 06AABCU7755Q1ZK

Hi Team,

I hope this email finds you well. My name is Ankur Srivastava, and I am writing to seek your assistance regarding a discrepancy in the invoice for a laptop repair service provided by Urban Company (UC).

I availed the services o[censored]rban Company for laptop repair, and the total amount paid for the service was Rs 6104. However, the invoice provided by Urban Company only reflects an amount of Rs 2559. I have attached the payment proof and a transcript of my communication with Urban Company's customer support for your reference.

Upon contacting Urban Company's customer support, I was informed that they are unable to provide an invoice for the full amount of Rs 6104. This has raised concerns as it appears to be in violation of Indian government regulations, which mandate accurate invoicing for services rendered.

I kindly request your support and intervention in addressing this matter. The additional amount of Rs 3545 that is not reflected in the invoice should be refunded in accordance with the applicable laws. I believe that the Consumer Forum can play a crucial role in ensuring that consumers are treated fairly and that businesses adhere to the established legal and ethical standards.

Attached to this email, you will find:

Payment proof for the total amount of Rs 6104.
A transcript of my communication with Urban Company's customer support.
I appreciate your attention to this matter and kindly request your prompt assistance in resolving the discrepancy and facilitating the refund of the excess amount paid.

Thank you for your time and consideration. I look forward to a favorable resolution to this issue.

Sincerely,
Ankur Srivastava