[Resolved]  Urban Company — Safety gadgets not provided to professionals

Address:	Urban company, Udyog Vihar 3, sector 20, Gurugram
Website:	www.urbancompany.com/chennai

Hi,

The rise of corona patients is not hidden to anyone. Despite the serious condition, people are moving on with life with precautions. Your company claims to provide safety gadgets like head gear, gowns, disposable footwear, etc to professionals before they provide a service. But I’ve taken atleast 5 services during this corona time and sadly only 1 professional had the safety gadget. The rest claimed that it’s not provided to them by the company. I complained to one of your customer service executives and he very conveniently told me that the “stock has not yet been distributed all over the country because of corona”. Firstly, courier services across the country started way back. Secondly, how did one professional have the head gear if it’s not distributed ? Thirdly, why am I even charged Rs. 39/- if you guys have not provided safety gadgets completely?
It’s not about the money, it’s about the trust one has in Urban company while booking a service. Either pull off your fake advertisement claiming safety because clearly you’re not very concerned about your customers. Or stop charging for it.