[Resolved]  Urban Company — Salon service

Address:

Yelahanka New Town, Bangalore North

I am from Bangalore North. I had booked for salon services day before yesterday. As per the rules, i was supposed to get the details of my beautician an hour before my scheduled time. But i got a call from the customer service instead. They asked me if my booking is confirmed and that they will provide details of the beautician in some time. I confirmed the date and time.
After an hour of my booking time, an agent called up casually to inform that the booking is cancelled. He said can i reschedule for tomorrow. I told him i will check my schedule and confirm and he says that it hardly matters taking the service today or tomorrow. He insisted me to confirm. His attitude and behavior was extremely rude and irresponsible. And what was extremely upsetting that - He cancelled my booking saying that beauticians are not available but sends a message stating "Your booking is cancelled because we tried calling you several times but couldn't reach you.
I feel extremely disappointed.