Urban Company — service promised at 10 am but didn't get any services

Address:

4th Floor, B - Block , Win Win Towers, JNTU-Hitech Main Road, behind Indian Oil Petrol Bunk, Khanamet, Madhapur, Hyderabad, Telangana 500081

Hello,
I am mohammed riyasath ali, a customer o[censored]rban clap with registered mobile number : +91 [protected].
I am a resident of hyderabad.
I booked a deep home clean slot for 10:00 am - 10:30 am on 29th of may 2020 at around 8:00 am.
My slot request for 10:00 am was accepted but i didn’t receive any service.
I waited till 11:00 am and cancelled the request,
But i didn’t receive the refund.
I want my refund asap. Please look forward to refund my amount of rupees 4499/- as soon as possible.