Urban Company — Services not delivered

Address:

New Delhi, Delhi

I had hired services of VRS Party planners available at Urban Clap for decorating the venue for my daughter's first birthday party. Initially I was very reluctant to hire them because their event organiser Mini Aggarwal was too lazy to respond back to calls. But somehow my husband convinced to me talk to them again because he liked the photographs on their face book page. I finally talked to this lady and after listening to all my requirements, she gave me an overshooting budget and she was too reluctant to mellow down a single penny. We didn’t mind the overpriced budget trusting that the services and decor would be as per our expectations. But finally when the D-Day came, the decoration was totally messed up. We had especially told them to finish the decoration before 6 pm, but the decoration went beyond 7PM. Besides small things, like missing birthday cap for birthday girl, the whole decoration had thin balloons decoration, less balloon standies than promised, no gate decoration as promised, no theme based background as said.The work was very degraded and definitely not as we were shown (We were given package on email in excel document with all terms and conditions and photographs shown on their FB page). When we told them that we are not happy with the decor and we will not pay the remaining amount till the end of event, this lady (mini aggarwal) warned us that she will get all the decoration packed up and also told game co-coordinator not to start games. We had no option but to give the entire remaining amount to these pathetic people due to which our party get ruined up and went late. I will definitely not recommend this kind of services and this party planner especially their so called event organiser Mini Aggarwal who is so unprofessional and a cheater. She will fool you with her good words. And at the end will put allegations on you. We have also decided to complain against Mini Aggarwal and VRS party planner because now she is simply refusing to talk about this matter as she has got all her payment in hands. A BIG NO FOR VRS PARTY PLANNERS

i have also shared the above post on Urban Clap at the following link:
https://www.urbanclap.com/pro/aggarwal-mini

after receiving this complaint, Mini Aggarwal called my husband to apologise for her mistake. But later on, she and another lady from her office called us and accused us for maligning their image for getting money back. She also threatened us to file a defamation case against us.

I would request Urban Clap to remove such fraud companies from their list to prevent others from getting cheated.