[Resolved]  Urban Company — They did give paint service as given by the estimator and took advance in name of material and did not do the paint work nor gave

Please check emails trails and I also provided them call recording of their executive after taking advance that work cannot be done as commited by the site inspector/ paint cost estimator, they have to give me refund of rs. 1692 which they took as advance.

Dear Vishwam

We apologize for the inconvenience, we aspire to provide our consumers with a satisfactory service which was not achieved in this service.

We could see that there is a delay in a callback from the escalation team.

However, we have escalated your complaint on the highest level to the relevant department and you will receive a callback from our concerned case manager within 24 hours

We appreciate your patience.

For any further assistance feel free to write back or visit our help center.

Regards,
Mausam
Team Urban Company

https://www.urbancompany.com


DISCLAIMER This e-mail message may contain confidential or legally privileged information and is intended only for the use of the intended recipient(s). Any unauthorized disclosure, dissemination, distribution, copying or the taking of any action in reliance on the information herein is prohibited. Urban Company is not responsible for errors or omissions in this message and denies any responsibility for any damage arising from the use of e-mail. Any opinion and other statement contained in this message and any attachment are solely those of the author and do not necessarily represent those of the company.

On Wed, 5 Aug at 1:19 PM, Vishwam wrote:
Hi

Its been 48 hours without update and no refund.

I need a full refund and I have already shared evidence "call recording" with you about the problems I had with your team after making initial payment .

I don't appreciate this delay .

Regards,
Vishwam
[protected]

On Mon, 3 Aug, 2020, 9:57 AM UrbanClap, wrote:
Dear Vishwam,

Please accept our sincere apologies for the inconvenience caused to you.

We understand that your e-mail is regarding the complaint against the booking for "House Painters".

Please rest assured that the recording has been channeled to the concerned team and a team member will contact you within 24 hours with an update.

We appreciate your patience.

For any further assistance feel free to write back or visit our help center.

Regards,
Pawan
Team Urban Company

https://www.urbancompany.com


DISCLAIMER This e-mail message may contain confidential or legally privileged information and is intended only for the use of the intended recipient(s). Any unauthorized disclosure, dissemination, distribution, copying or the taking of any action in reliance on the information herein is prohibited. Urban Company is not responsible for errors or omissions in this message and denies any responsibility for any damage arising from the use of e-mail. Any opinion and other statement contained in this message and any attachment are solely those of the author and do not necessarily represent those of the company.

On Mon, 3 Aug at 9:37 AM, Vishwam wrote:
Dear UC Support Team

Please find the attached recording as requested by radha.

Work quality and commitment which was given to me on first day of estimate by sridam vishwas was denied later completly by imran in many possible ways just one day before the work citing quality reasons.

But i made payment on the basis of discussion i had with sridam vishwas on first day.

Huge communication gaps were between your team and i was being confused too by telling multiple problems by imran just one day before the work and not prior by sridam.

Also work at personal level was proposed by imran.

Which is why i placed cancellation and asked full refund.

Thanks
Vishwam

[protected]

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