[Resolved]  Urban Company — UC professional damaged client's property but UC refused to pay compensation.

Service was requested from UC for bathroom grouting work. The inexperienced professional damaged the tiles by chipping the edges of all tiles in the bathroom. Attached images can be referred.

These details are shared with UC customer care team both on call and email but no resolution is provided and refused to compensate the loss.

It was clearly mentioned in one of the attached images (screnshot from UC app) that insurance is covered for paying online after service. But, the team is hesitant to check the details.

All formal communication is established with UC through email multiple times but no acknowledgement is received which shows their clear negligence towards customers problems.

UC tkt ID : UC0f68edb91
Date of service booking : 14th Oct
+8 photos
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Nov 30, 2022
Complaint marked as Resolved 
Urban Company customer support has been notified about the posted complaint.
Verified Support
Oct 30, 2022
Urban Company Customer Care's response
Hi Shageef,

Please accept our sincere apologies for the inconvenience caused. We shall be reaching out to you over a call shortly to address your concern and help resolve the same.

Regards,
Team Urban Company
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