Hi Urban clap team,
I have booked carpenter service for repairing my damaged sliding door on 29 Aug 2022 and it was assigned to professional 'Rajini Kanth'.
He has not provided any Service so far and not completed the work. He visited our home on 30th Aug 2022 and inspected the existing sliding door and he suggested converting the existing sliding door to a regular handle door.
We asked him if the existing wooden door can be used for converting to a regular model handle door, he said it's possible and took measurements. He asked for an advance amount of 8600 for taking up this work to purchase required accessories. 8000 rupees for conversion work and 600 for channel replacement work near the TV unit.
We have given him cash by hand of Rs.5000 and Rs.3600 via google pay.He asked us to allow 3-4 days to complete the work. He even compelled us to give 5 star rating in front o[censored]s, so we did.
The next evening(31-Aug), he called us and forced us to take brand new wooden doors instead o[censored]sing our existing doors as some of the accessories are not available to complete the conversion work. We clearly asked him before picking up the work that the existing wooden doors can be used for conversion. He was so confident at that time and took measurements and given commitment and took an advance amount of 8600 from us.
We clearly told him that we do not want any brand new wooden doors as it is not required for us or not initially agreed. We asked him to refund our money if you are not able to complete the agreed work. He asked us for 3 more days to search for the required accessories.
We again called him on 3rd Sep 2022 asking for the status, he is telling us that the required accessories are not available in Hyderabad city. We asked him to refund the money as he is not able to complete the work. But, he started showing true colors and telling us that a wooden frame was already purchased for this work, so give 1 week time to return the money.
Why did he buy wooden frames if the conversion is not feasible or not all accessories are not available ? No answer from him.
Why did he not take confirmation from us while purchasing wood frames ? No answer from him.
We waited for a week and we called him again on 10th Sep, he told us that the wooden frames were not sold, so I need some more time and can't refund the money. When we told that we would raise a complaint to the urban clap company, he was so blunt and he was even blackmailing us stating - I will just come and fit wooden frames for the name sake, it will be a waste of your time and money.
From the next day onwards(11th Sep), He is not answer the call when we thought to ask him about the refund.
It looks like he was simply telling all these fake stories, he is wantedly doing this drama to make us go for new doors where he will get more money. (or) simply he is planning to rob our advance amount of 8600.
It's almost 2 weeks now where we have given him money, but no service from him.
We are not at all happy and very disappointed with the way the urban clap professional behaved with us. Very worst experience we ever had was from carpenter services.
I wanted to give him 0 stars now, but edit option is not available to re-rate the professional.
We contacted urban clap customer service on 11 Sep, but that is also not satisfactory.
Customer service executives keep on changing from time to time and they are telling us that we will contact a carpenter professional and arrange a conference call. But when I asked for an update, they told me that a carpenter professional is on duty right now and allow us some time to call you.
I have contacted 4-5 executives on the same(Neelam singh, Lata kumari, Aanchal Jha, Nirjala singh etc). But so far no positive response from them and it's so frustrating for us to follow up with different executives and explain the same thing.
We will never book any service under urban clap because of this horrible experience.
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