Urban Company — Washing Machine parts took away for service on[protected], then technician untraceable

It is very surprising to learn that even after 3 days have passed since the technicians have opened the parts of my washing machine and took away with them for making the necessary repairs, I am yet to learn the fate of my said machine parts.

Neither did those technicians contacted me since then and intimated me about the condition of the machine parts, nor did they inform me as to when they are fixing them into my machine and making it operative.

This type of silence from the technicians is not only unethical but against the fair trade practices in India, which is prejudicial to the public interest or to the interest of any consumer.

I expect that my machine parts are repaired and fixed to my machine and thus make it operative immediately.