[Resolved]  Urban Company — washing machine service

Hi team,

My washing machine is water is drain issue. After service done new issues came due lack of knowledge of machanie
1. Drum is getting sound
2. Anti clock wise is not rotated in rinse
3. Drum speed is high in spin

As per my assumption we need to go brand new product.

Completely dissatisfied service.

Sent so many mails to support team and did not get positive response.
The activity is done almost 20 days ago and complaint raise almost 15 days ago.

Thanks
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Aug 7, 2021
Complaint marked as Resolved 
Urban Company customer support has been notified about the posted complaint.
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Comments

Dear Kiran,

Kindly accept our sincere apology for the inconvenience caused to you.
 
We understand that your case is regarding the Washing Machine repair service, however, we are unable to fetch the booking/complaint details. 

Kindly share the registered contact number or email address so that we may fetch the details and forward the case to the specialized team so as to assist you in a much better way.

Please be apprised that once the details are fetched you will receive the quick and positive response from our team.

Looking forward to your response.
Urban Company Customer Care's response, Jul 13, 2020
Verified Support
Dear Kiran,

Kindly accept our sincere apology for the inconvenience caused to you.

We understand that your case is regarding the Washing Machine repair service, however, we are unable to fetch the booking/complaint details.

Kindly share the registered contact number or email address so that we may fetch the details and forward the case to the specialized team so as to assist you in a much better way.

Please be apprised that once the details are fetched you will receive the quick and positive response from our team. Kindly write back to us at [email protected].

Looking forward to your response.

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