Urban Company — service denied for salon at home at bangalore and refund not provided for rs 849

Have booked saloon at home service on 13.10.18 for service to be completed on 14.10.18. Payment of rs 849 was already done on 13.10.18 through amazon pay. On 14.10.18 i received call wherein urban clap denied to provide the service. When i asked for refund they themselves rescheduled it to 15.10.18 without my concent as i told it was monday and i am a working proffessional so cannot re schedule. When i called up call center they confirmed refund will be done in 7 working days. *till date refund not received * and multiple times call center has given fake transaction number# 3485034 on 2.11.18 and 10.11.18 transaction number #p[protected]c085373 by employee named prikshit uc-01018 assuring refund will be given by wed 14th november. I also received sms of this transaction number.
This is clear case of cheating and fraud and for all the harassment i have been through i am sorry to say but urban clap bangalore team is fraudster also refund to be paid with saving bank account interest rate