Urban Company — unprofessional service for air conditioner: charging customer

Address:	New Delhi, Delhi, 110023
Website:	urbanclap.com

Hi team,

1. Poor handling of the grievance: we use urban clap for the reason, that some kind of credibility or assurance would remain in case of any service being taken, but i felt yesterday this was not met.

2. Inexperience customer care: despite my efforts, your team failed to provide me the best service and suppport which you talk about. Here, i felt, i am fighting some legal case in one of the indian courts.

3. Lack of communication from urban clap's end: a new technician was assigned with no communication happened with him for the service from urban clap 's end for this service. Technician arrived at the site, asked the customer to make him talk to urban clap as he has received any kind of communication of the service. Customer ended up wasting 1.5 hrs on solving this issue.

4. Zero assurance for the service undertaken: within a month, another problem stuck with my device and i was in a thought, that i would be given a free service as per company's norms and conditions, but got to hear a completely different story on call, conferences etc, wasting my 1.5 hrs.

5. Fake tie-ups with technicians: this is a serious issue, i felt, where customer was forced to accept what the technician is saying is the only way for the resolution of this issue. This was appended with a payment of a hefty amount, customer had to bear. At this point, i felt, there was no support and guidance from urban clap's end. This was unacceptable.

My experience yesterday and last time (Ac service) was terrible, as i felt both the technicians who arrived at my place, seemed to find some or other way to charge me for the service. They took out a lot of areas, whereby, i should get my ac serviced, refurbished, clean etc... With the only motive of charging me with a good amount at end of the day. I was being taken up on calls and conference when i was in meeting and office, which was completely ignored by urban clap. This was a very pathetic experience.

In future, i will stop using urban clap, and assure, this matter to be taken up seriously on social media now.

Thanks for all the support and help team.

Regards,
Ramneek sahib
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