| Address: | Chennai, Tamil Nadu, 600042 | | Website: | www.venushomeappliances.com/EnergyEfficient/WaterHeaters |
Hello team venus,
I had purchased venus water heater model w/h 10 lt splash gl for inr.7300/- from vetri - velacherry, we were told by the sales staff at vetri - velacherry that this particular model is the best and fast selling model (Though expensive) we still bought it. Despite being just 11 months old, every now and then the heater is not working. Yesterday one of your service staff had come and said that it has just tripped (As always) and advised us to keep it at low heat (I am quite surprised, why in earth should we buy a high end model and use it at low heat). We do not have any issue with another brand of water heater which is 14 years old and still going strong in the other washroom. Its a shame on venus to advise a loyal consumer like me who has been with venus for the past two decades to use it sparingly and at low heat.
If the model cannot work on high heat, why the heck should the company have the model in store. I have complained once again to the service center and they have promised to send a service guy tmrw to repair the defaulted piece sold. Infact we had a service guy come on the 15th sept vide complain no[protected] and the same issue was resolved earlier.
If the high end model venus water heater which is sold does not work properly even within 10 months time, i personally request your company to replace the defective piece sold immediately.
Being a brother of a leading lawyer in chennai, though i am encouraged to go to file a case in the consumer court, i holding it as i have the confidence with a good company like venus who will address a genuine consumer issue.
I hope venus service team is not waiting for the warranty period to get over so that they can charge for the service request and spares post the warranty to repair the venus water heater.
Look forward to your prompt response. You may collect all my details from vetri home appliances velacherry - vide bill no tngr-924- dt.14th nov 2016. Alternatively i can also be reached by your service center to my email id [protected]@hotmail.com wherein i can share all other details.
Regards,
Badhri
Dt: 10th nov 2017
Cc - venkatchalam law firm - chennai Was this information helpful? | 
