Vespa Complaints & Reviews

Hi, I am a vespa customer for over 8 months now. I am extremely disappointed with the mileage and the CUSTOMER SERVICE provided to me. I have serviced my bike 4 times now. Every time I have been complaining about my dissatisfaction and there has been no action taken to resolve my issue. These are my concerns : 1. First of all my vespa gives very low mileage. I.e. an average of 30km per litre. This is extremely low compared to what the mentioned standard is. 2. Every service is charged between 600 - 900 rupees irrespective of whether it is a free or charged service. It is very unfair to charge the customer for water/soap etc. 3. Pick up/delivery to and from the house is charged at very high rates. Even if I want it only to be picked or dropped, the charge is 350 rupees.I can do 2 roundtrips with that money!! 4. The customer service agents are extremely rude and do not speak politely and do not address my concerns. In one of the calls, the agent suggested to do a mileage test.Hence, I have been requesting for a mileage test from sometime now, but the service representatives are very rude and keep denying/refusing any requests made.I had asked for a mileage test in my previous service which happened on Jan 31st 2015 which was a saturday. I was told that they CANNOT do a test today as they are busy. I asked for an alternative option as I am a working professional and can only make it to the service center on a weekend, to this the representative said that it is NOT POSSIBLE to do it on a weekend. I asked them if I could come in the evening on a weekday and the representative said that THERE WILL BE TRAFFIC and hence it CANNOT be done. Left with no option, I lodged a complaint and the response came as a call today at 11 am from the same representative. I am EXTREMELY DISAPPOINTED with the way the representative spoke to me. She initially asked me to come to the showroom with my bike before 1pm. I said it was not possible as it was just a 2 hour notice and also I am at work and would have to go all the way home to pick up the bike and go to the service center which would be around 50km for me. I requested for a pick up from my house but that was also refused saying I have to be there for the mileage test.Left with no option, I told her that I am ready to come very early(as soon as store opens) on saturday so that they can arrange for the mileage test but then again I was REFUSED for the service saying IT IS NOT POSSIBLE. I could not help but ask her to escalate the call to the manager whom I thought can help me out, bu the response to that was that THERE IS NO MANAGER HERE, I AM THE MANAGER. Is this the way a customer is treated at VESPA??? I am thoroughly disappointed and have nowhere to go to seek for help. Please take some action and get me out of my misery

Hi, I purchased Vespa scooter on 3rd Nov 2013 from Vespa dealer (ATS Motors Gwalior ). According to them my vehicle is in complementary offer for getting additional free services and free oil replacement. But at the time of servicing ATS Motors charged 200/- for oil replacement but after some discussions they agreed by mistaken they have charged it, and going to refund it in next servicing. After 1 month I came to know their service center is closed. Now their is no vespa service center in Gwalior M.P. For next servicing Vespa company sent Agar dealer to do routine servicing. But at that time also they told they don't know about the scheme of my vehicle and they charged 200/- for oil replacement. But after following up with customer care, I was able to convince Agra representative with the fact that they have put unnecessary charges on my vehicle. And on mail in written they have replied they are going to return the money in next servicing. But this month I came to know Agra center is also closed. Now my concern is who is going to pay this money to me which is promised by Vespa service center representative ( 200/- of ATS motors and 200/- of Agra service center ) Now my another concern is Vespa has closed its service center from Gwalior, and my vehicle is having issues. Now there is no body to rectify it. I contacted Mr. Jitin (contact # [protected]), and Customer care[protected], but no satisfactory answer. Please do the needful. Regards, Parag Mangal [protected]

To, M/s.Piaggio Vehicles Pvt Ltd, 102, Phoenix, Bund Garden Road, Camp Pune :411001. (Maharashtra)India. Mail Dated:15th December, 2014. Dear Sir/Madam, Subject : A Complaint from an Owner of Vespa Piaggio Scooter, from Ahmedabad, Gujarat. A complaint against Local service station of Vespa piaggio, Ahmedabad. for not doing good service of my Scooter. I am SHYAM.LAKHANI an owner of Vespa Piaggio Scooter from Ahmedabad, Gujarat . I bought a New Vespa Piaggio dated :23/04/2013 from M/s.Classic Bikes Pvt.Ltd from Ahmedabad, Gujarat.My scooter colour is MAROON & Registration Number is :GJ-01-PL-7418. Since beginning, Day one, I have a starting problem with my New Vespa Piaggio Scooter. As stated in My bill Invoice No:13RT00036, the EXIDE BATTERY No:6B34923614.On the day of Delivery, it seems that a SecondHand Battery was placed in my New Vespa Piaggio scooter.Earlier, this problem was also brought to your kind Notice, through Mails. Further, on 09/08/2014, I had gone for a Routine service of my Scooter, Service coupon No:06.(Meter Reading :2288 Kms)at workshop of M/s.ASPI AUTOLINK Pvt.Limited based at Ahmedabad.I am really sorry to say and I admit that they spoiled my Scooter, which infact worked/ran/functioned much more better, earlier.After the services dated 09/08/2014 it is not running properly.They spoiled my brakes and Liners.This is my complaint which has been brought to your kind notice. However, my next Scooter service falls on 16/10/2014, as per the SMS alert/message sent from them.Again, I would not like to go there for my Scooter service, in future.Could/Would you kindly send me/give me the address of any other Vespa Services Station, in Ahmedabad ??? I have never given my scooter to any one for a ride.I do not use much, and till date the Meter reading is 2640 Kilometres, it's over a year, since I have bought, my scooter. I already have lots of Problems related with the functioning of my Vespa Piaggio scooter, the problems faced by me as given as under : (1) Starting Problem with the Battery.However, I know for a startup, I have to use the "KICK", after 12 Hours.But, atleast after using 12/13 kicks, itdoesn’t start, what’s the problem ? (2)Tunning of Scooter.There is a problem in "VENT" for which there is no good pickup. (3) Brakes & Liners are to be checked properly. (4)A good speed with Smoothness, which my Scooter gave before 09/08/2014.I mean before the 6th Service Coupon, the average is also not good. (5)There are 3 collision spots on my scooter, formed by normal accidents.I need to repair that part of my scooter, with the imported Maroon colour, which is not available in local market. Since then, I do not use my Scooter any more.Now-a-days if I want to go anywhere, I hire AutoRikshaws.I am fedup from the services of Vespa Piaggio service centre, Ahmedabad. I hope, you will understand my problems, which I am facing.I am sure, you will try to resolve all my problems related with my scooter, at the earliest. Thanking You, Your's Sincerely, Shyamkumar.Lakhani.Ahmedabad, Gujarat.Cell No: [protected]. Copy sent to Consumer Court, Gujarat.

My sister Ms, sreena purchased vespa lx 125 sooter from m/skoyasscoobikes, kozhikkode, kerala.and now under stood that this sales outllet is closed by the company.The scooter is having lot of complaints and on enquiry through company"s toll free no advised us to sent the vehicle to other service centers which are more than 200 km away.As more customers are waiting for servicing etc.I requisted to arrange a camp service at kannur, (kerala) as we are residing here.But so far no action is taken by company

Sir We got vehicle last 2 year back till date your service very poor service.Every time we go to service centre he is not having material stock (Double Road showroom, Bommanahalli show room & peenya 2nd stage show room).show room incharger is telling vehicle is stopped so material is not coming .Please supply to showroom proper materials

Bought my vespa in Aug 2013 complaint about paint peeling to my dealer he just did't response. I taught it's just is one spot let me just leave it. But paint peeling started in other spot's also when complaint to dealer he say may be stone have throw to my vespa or i have fallen the vespa while driving let me say i am 5.11 feet tall and my feet easily touch the ground if I am imbalance & i have never fallen my vespa while driving. Then after quarrelling with them for 3to4 month i came to know that i can e-mail my complaint to company . I e-mail my complaint along with photo to company was happy to get quick response my complaint was register (Pvespa97) but but know response even after 1 month . When i call company call center they just assure me to attaint but can't say the time limit. Company Vespa have well trained their dealer and call center to cheat customer nothing iconic about their standard . After sale service is the worst Frankly was happy to driving before 1st service after that no good driving experience .Than after 2nd service worst no pick up below 20km speed I have to push through slow bangalore traffic and my back is breaking.

The Manager, Piaggio Subject: Bike ignition/power supply issue Dear Sir, I had purchased a white Vespa from Bajura Sales at Borivali (West) in Oct-2012, I am facing serious issues with the ignition, I have been repeatedly informing this to the distributor but I see no resort to the issue. The bike jerks off in the middle off the road and highways causing serious problems and life concerns. The distributor says this is an issue which can only be addressed by Piaggio India and I write to you today with great hope of resolving the issue at the earliest. Below are my bike details for your perusal: 1. Ref: Reg.Dt.05/10/2012 2. Ch.No.MET0000AAPF005793 3. E No.M449M3006326 I can be contacted on below details. Look forward to hear from you. A Piaggio Customer, Dean Proctor Carlos Mob: +91 [protected] Email: [protected]@yahoo.com

Govn keeps on doing summits around the world but doest look into Indian cities where people are facing the problem of jams and Noise pollution because of Diesel Autos !
Piaggio autos are the worst kind of auto to be seen on Indian roads.
I dont know why the govn is allowing the production of such autos.
They only create noice pollution. Such cheap autos have been dumped into small towns and we have no way out.
Do hell with such auto companies :/

I had purchased vespa 125cc scooter on dt 20/01/2013 Rs 68000/- jagatpuri showroom . After two or three days scooter stopped suddenly and did not start. I send the scooter to company service centre on 25/1/2013 and after inspected by service manager said that sctooter had electric proplem.and change elec. Cable after 3 to 4 days that same problem in this scooter and after numerous complaint this scooter is in out of order on dt 20/1/2013 please do not purchased vespa scooter because sevice is very poor . This company showroom and sevice manager is very rude. Mohd saleem

Dear Sir,
I purchase scooter as mentioned last month from authorized center in NOIDA.. Draft of the quotation amount was sent & the payment invoice had a difference of around 15oo/-. When I brought the notice with dealer, accountant gave baseless grounds like added more heads of expenses apart from the quotation/ sales invoice.
Main concern is that in spite of many reminders at the customer care of the company as well as with the dealer, no action has been taken.
It seems that such organizations are not at all customer cared. Once the product has been sold the doors are closed. There is no monitoring of complaints on mails. Web sites show many persons name looking after customer care ie SANJAY MITTAL VP (SALES & CUSTOMER CARE), & few more. Even their accessibility is like once in a blue moon.
I hope through this site care will be taken.

I purchased a new LML scooter 4stroke from Punjab Motor G.T. Road Dholewal chowk near petrol pump ludhiana dated[protected]chassis no M D 722EADHC3130786
I am facing problems of leack petrol every day & rear tyre & back carrier with junck and color damaged complaint regarding the same to authorised service centre at khanna & ludhiana but no solution there is technical fault and that to without a soution such kind of very poor service your aut. centre manager & owner not bother any complaint till[protected] not remove fault on scooter service WHY
from your lml has really hurt my recomendation sentiments



yours
anuradha puri
[protected]

DEAR SIR,

MYSELF SANJEEV, I HAVE PURCHASED ONE SCOOTER LML VESPA AND EXPERIENCED IS VERY BAD...NO SERVICE STATION AND VERY BAD SERVICE PROVIDER. SO I WILL NOT RECOMMENED FOR THIS COMPANY SCOOTER TO ANYBODY...PLEASE HELP ME TO REPLACE AS THE DEALER IS NOT GIVEN ANY RESPONSE AND MY SCOOTER IS LAYING WITH ME..SO PLEASE HELP ME IN THIS CASE ..

THANKS
SANJEEV
[protected]

only 8 month after purchase ,a lot of problems in my APE mini truck like to broken engine's bracket, new tyre useless after only 400 kilometers running,we have 3-4 complain about this to company's Ranchi dealer Quality Tractor but no action have taken about my complain.

From DT: 06.04.2012.
P.KUPPUSAMY
DOOR NO. 1/173, MANAKKADU
NARAYANAMPALAYAM, MORUR (PO)
TIRUCHENGODE (TK)
NAMAKKAL DISTRICT
PIN CODE: 637 304.

Sir
I have booked a VESPA-XE SCOOTER by paying an amount of Rs. 500.00 (Rupees five hundred only) in STATE BANK OF INDIA, ERODE BRANCH, ERODE DISTRICT(formerly SALEM district), TAMILNADU through scooter booking account SL.NO. Y206855 Dated 07.02.1983. But, I have not received the scooter or any communication from your side regarding the matter.
Presently Iam having the receipt in original and a copy can be send to you if required.Please look in to the matter and let me know the details.
Thanking you.

P.KUPPUSAMY.

i have given scooter before four months ago to aman service center, with amount of Rs.200/- to mechanic, and i was going to delhi for official duty at that time the mechanic was phoned me continuosly the scooter is repaired and he was continuously phoned me regarding taking up of scooter, when i was released from delhi i am going there and ask him give my scooter he shows me the scooter is not repaired, and from that time to till today he is not reparing the scooter and not given to me.
what is the best way to right up.

regards
dinesh waghmare
[protected]
[protected]
[protected]

SIR,
WE HAVE PURCHASED PIAGGIO APE XTRA LD ON 12TH OCTOBER 2011 FROM RAMCOR IN GUNTUR BUT THE INVOICE HAVE GIVEN US AS FOLLOWS RAMCOR 33-21-33 SITARAMPURAM ,ELURU ROAD VIJAYAWADA AND IT’S ENGINE NO, CHASSIS NO, GEAR BOX NO ARE AS FOLLWS RIJ2019308, BNJ384050, M756840X.FIRST FREE SERVICE IS DONE ON 5TH NOVEMBER 2011 AND IT’S COUPON NO IS 978561 ON THE DAY THE BREAK PEDAL WAS BROKEN WE ASKED TO REPLACE THE BREAK PEDAL THEY SAID THAT WE WILL NOT REPLACE THE ROD AND YOU HAVE TO DO WELDING TO YOUR BREAK PEDAL IN ANOTHER SERVICE POINTS BY PAYING THE MONEY WE ASKED THEM ITS UR RESPONSIBILITY TO MAKE US FAVOR THEY ARE TELLING THAT WE HAVE NO EQUIPMENT TO DO SO AND SECOND SERVICE IS DONE ON 5TH DECEMBER 2011 ON THAT DAY THEY ITS GENARAL SERVIES THEY HAVE TO CHANGE THE ENGEN OILS,BRAKE OIL,CLEAN THE AIR FILTERS AND TIGHTNING THE NUTS&SCREWS BUT EVEN THEY HAVE NO AIR BLOWER TO CLEAN THE AIR FILTER AND THEY ARE DOING THE WATER SERVICE WITH DRAIN WATER IF WE ASK ANY THINK THEY ARE TELLING THAT GO OUT SIDE AND DO AS U WANT& THEY GAVE US THE VEHICLE DELIVERY ON 6TH DECEMBER 2011 MORNING.BUT BY 6TH DECEMBER 2011 EVENING MY VEHICLE HAS BREAK DOWN.WE TAKE THE VEHICLE TO THE SERVICE CENTER AND ASKED THE REASON FOR THE BREAK DOWN AND FROM THERE SIDE THERE IS NO EXPLANATION.BY THE NEXT DAY WITH OUT ANY INTIMATION THEY HAVE OPENED THE ENGINE AND SAID THAT THE ENGINE PISTON WAS BROKEN.
WE SUSPECT THAT THIS IS THE MANUFACTURING DEFECT OF THE ENGINE.IF ONE’S ENGINE WAS OPENED IT HAS NO LIFE AND THE RESALE VALUE OF THE VEHICLE ALSO EFFECTED.SO WE ASKED THEM NEW ENGINE FOR MY VEHICLE AS SOON AS POSSIBLE .BUT TILL THE WE HAVE NOT RECEIVED ANY FAVOR FROM THERE SIDE I AM NOT BOTHERED ABOUT MY SELF MOST OF THE PEOPLE WHO BUY THE AUTOS ARE UN EDUCATED THEY ARE FACING MANY PROBLEMS IF THE AUTO BRAKE DOWN THIS MUCH DAY THEY WILL SUFFER WITH TERR EYES MOST OF THE PEOPLE BUY THE VEHICLE IN FINANCE AND THEY HAVE TO PAY MONEY TO FINANCIER EVERY MONTH AND THEY HAVE TO MAINTAIN THERE FAMILY.ITS DIFFICULT TO DO SO WITH OUT RUNNING THE VEHICLE THEY EARN THE MONEY BY SERVICING THE PUBLIC.SO PLEASE LOOK AFTER THAT

Hi
ape piaggio three wheeler service no in chatra area BUT co. always sell.
please give service i[censored] can give no service than please stop sell
my problem many

ape piaggio three wheeler

CHASSIS NO -WAX0000WBNK390780
ENGINE NO-WIA3240965
DATE OF DELIVERY[protected]

NOTE = I ATTACHED CHALLAN PAPER

PLEASE HELP ME
[protected]

rESPECTED SIR,

PIAGGIO APE PETROL THREE WHEELER.IS ALWAYS BREKDOWNING, AND DEALER IS TELLING THAT THEY CANT HELP. THEY WILL INFORM THE COMPANY BUT TILL NOW NO RESPONCE FROM THE COMPANY. THE VECHILE IS NOHOUSET RUNNING. AND FOR THE LAST THREE MONTHS I HAD GONE TO THE WORKSHOP 14 TIMES. BUT AGAIN THE SAME PROBLEM IS COMMING. VECHILE REG NO-KL-22B-4208, AND ENGINE NO-DW10A9072130.
CHASIS NO- MBX0000SFLC008929.
NOW THE DEALER IS NOT SELLING THE APE CITY PETROL VECHILE. SO KINDLY HELP ME. AND I NEED YOUR HELP

YOURS FAITHFULLY
TARSON ANJALOSE
ATTUKAL HOUSE
VALIYA VELI P.O
TRIVANDRUM-695021
PHONE-[protected]

hi i am rohan from kolhapur i have bought a piaggio ape truk about seven months ago. from the very first day the gear box is not working properly and even the horn is out of order. the local dealer is also not nice they have only one mechanic who carries out all the operationd alone.and as me there are 20-30 other ape truk owners who have the same problem.in seven months i have kept my vehicle about 10-12 days in the garage and i have suffered a loss of about RS 25000 . i tried to sell it but nobody is buying it. one person was ready to buy it but he gave me a offer price of RS 150000.and i hive purchased it for RS 265000. i cant bear so much loss.please help me out.

UNIQUE ENTERPRISES
Near Kalpana Bhavan, Bhagwanganj,
SAGAR – 470002 (MP)
Phone No. :[protected], 266296, 266096

Our Ref No MKT/SGR/UES/10-11/28
Dated June 03, 2010

To,
Mr. Jagrrop Singh (Manager)
TCI XPS
Indore (MP)

Sub.- Short dispatch / delivery of material.
Ref.- Your LR No.[protected] dated 18.05.10 & LR No.[protected] dated 28.05.10 in name o[censored]nique Enterprises, Sagar & LR No.[protected] dated 28.05.10 in name o[censored]nique Agencies, Sagar.

Dear Sir,

This is with reference to above LR, partial material reached at SAGAR in your office.
Also your Sagar office is not ready to give shortage certificate along with delivery. Hence we are not ready to take partial delivery of above consignments, because insurance company need information with in 7days from the date of delivery for shortage item.
Please note that this is regularly happened in your transport & also several time we found carton in open condition. Please also note that we are not getting material in time.
Please also note that due to delay in facts certificate from your end of consignment dated 30.11.09, our one claim o[censored]nique Agencies, Sagar are still pending with insurance company.
So we request you please take necessary action for full & proper delivery in time. Please reply to us immediately.

Please treat this most urgent.

Thanking You

Yours Faithfully

For Unique Enterprises

Manish Jain
Proprietor