[Resolved]  Videocon DTH — Poor Service

Address:

Bangalore, Karnataka

Hi, I am Syed Aftab holding Videocon DTH since six months. Recently I moved to new location and raise a request for refixing the dish and set of box on 26/05/2014 @9:30 AM. Call center team confirmed me the re-installation will be done in the same day and the complaint was No[protected]. I took office off that day waiting for the engineer, the engineer didn't turned up. Again I called the call center next day and they promised me that my compliant will be addressed, again I waited that whole day no one turned up. Finally I went to office and keep chasing the call center for next 3 days and every time I call different engineer picks the phone and apologies for delay and keep me in wait to talk the supervisor every time. On the fourth day luckily the engineer called and took the address and didn't turned up. When called him again he said he don't have tools to install the dish he gave his office # when called up the local office the same stories they are promising to send the engineer immediately, so far no one has attended the case and today morning while talking to their office they cut the phone in between and they are not picking phone continuously. I don't how to deal with it. I already wasted lot of time and money talking to their call center and local office. Can some one help me in getting the higher escalation for videocon DTH. I wanted to return back my box and device and better go with other vendor. I have very good experience with TATA SKY, in one of the similar case they done the job within 4 hours. Regards, Syed Aftab