Videocon India — Infinium z30 pace

Address:

Kolkata, West Bengal

Hi Sir/Madam,

This is to inform you on behalf of Mrs. Kabita Roy Choudhury (owner of the Mobile handset) that we ordered 1 Videocon Smart Mobile phone online from Shop CJ on 23/07/2015 (Invoice no[protected]..Order no- [protected]..Docket no[protected] which got delivered to our address on 27/07/2015. When we received this handset we tried to install the applications in our handset so that we could use the handset. While installing the applications we found those applications were getting transferred to phone memory by default and the space was too less due to which it was not allowing us to proceed further. Hence we changed the pattern from Phone Memory to Memory Card as one 8 GB Memory Card was already inserted to that phone. But still there is no joy as we are getting the Pop up message mentioning that phone memory is too less, which is completely wrong.

As this is DOA (Dead on Arrival) we tried to contact Videocon Customer Care and got through to one of the Executives who tried to troubleshoot but failed to resolve my problem. Then we were advised us to contact Shop CJ to get a proper resolution. Hence we contacted them but got no resolution and we were roaming from post to pillars as we were advised to visit the Videocon Authorized Centre. Please check the details of the Centre -- Sree krishna service center (videocon authorised service center)..29C Bentinck Street..Ground floor..Room 7..Kolkata. Even we didn't get any resolution from the service centre and we asked them to replace the handset or give our money back. Service Centre Executive advised me that I need to contact Shop CJ to get the DOA letter so that they can either replace it or reimburse the money for the Mobile handset. Again we contacted Shop CJ over the phone but they refused to issue DOA.

Finally we contacted Videocon customer care, told them all the issues and got this matter escalated to Videocon Kolkata Head Mr. Rajendra Prasad (rajendra.[protected]@vmhd.in) who wasn't professional enough to handle this matter and was asking for our personal contact number in this regards which I find quite irritating and intolerable.

This is an earnest request kindly look into this matter and take this matter seriously as the behaviuor and service of Videocon isn't good and ludacris. Please help us in getting the money back as we don't want to continue the service with a lame company like Videocon.