Videocon India — Not responding or visit though the product is under warranty period

Address:

Bardhaman, West Bengal

I have purchased a Videocon refrigerator 300Ltr. Model No. REF-VCL325TCRM Serial no:[protected] on Dated: 4th February, 2015. This is under warranty. Now, the Door of the refrigerator is not closing properly. So I have registered a complaint for that on 28th May, 2015. Call register no: ASA[protected]. The service engineer was visited the next day (29th May, 2015) and had an inspection and went out. But the problem remains same. The call has been closed on 30th May, 2015. But problem was not solved. I recall to the Customer care[protected] on 4th June, 2015 and the executive “reopen” my previous call. Still now nobody has entertained the call. I called them again on today evening (8th June, 2015) and came to know there is no call registered by me previously. I asked them to register a call and they give assurance that my call has been registered now and the sms has been sent but I didn't receive any. I recall them to confirm and found no call has been registered yet. I again asked to register a call but he forwarded my call to the technical dept. and I had to wait for a very long time to for their response. Finally they received and confirmed me for their visit but again not provide any token!! After waiting I have recall them and requested for a fresh call and this time I get success with receiving a token (ASA[protected]). I am not sure when they will come and I will get solved my problem. My question is that why they are not so responding after selling their product? Is this a cool technique to spend the time so that the product will be out of warranty? Or, to harass a customer forced them to call many times with a prolonged conversation? There support number is not also a toll free and the customer has to pay the charge for the same. Is it called a “customer support”? It is the fact if the door is not working properly for a refrigerator the compressor will get damaged quickly. So, please suggest me the procedure how I can exchange the product immediately if the company will take no responsibility though it is in warranty period. My E-mail ID: mondal.[protected]@gmail.com OR mondal.[protected]@rediffmail.com Required testimonials will be produced in need. Thank you. Samiran Mondal Durgapur