[Resolved] Videocon Industries — debit card payment success but not recharged and not refunded | |||||
My videocon d2h id is:[protected], i have made an online payment in videocon d2h site for 3 months pack for rs. 1, 350/- on[protected] at 10:33 am thru sbi debit card. The amount of rs. 1, 350/- was debited in my account but it was not recharged. And till not the amount was not refunded to my account. Several times i have called to customer care of videocon d2h, they would say that the amount rs. 1, 350/- has already been reversed to your account on[protected] with transaction id was: 40651405 which is not credited to my account. Hence it is requested to find out the amount rs. 1, 350/- which account it has been credited. Name: d. Sreenivasulu Cell no. [protected] My transaction details: videocon d2h tpsl txn #[protected] Was this information helpful? | |||||
Jan 8, 2018 Complaint marked as Resolved Videocon Industries customer support has been notified about the posted complaint. Verified Support Nov 27, 2017 Videocon Industries Customer Care's response Dear Sreenivasulu, Thank you for sharing your details with us. We will have someone contact you as soon as possible. Warm Regards, Videocon d2h Team Verified Support Nov 28, 2017 Videocon Industries Customer Care's response Dear Customer, We would like to inform you that we have processed your request for refund confirmation to concern team; once we receive the reply from their end we will update you shortly. Warm Regards, Videocon d2h Team | |||||
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+91 73 5587 3558
+91 12 4671 0600
+91 12 4327 3091
14 Kms Stone, Aurangabad-Paithan Road, Chitegaon, Tq. Paithan, Dist. Aurangabad, Aurangabad, Uttar Pradesh, India - 431105
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Customer care forcing me for take a paid visit of engineer Id is 31082855. Its a software issue and caused by your team, why should i pay for it. Please resolve the issue asap without any charge
My phone # is [protected]
Thank you for sharing your details with us. We will have someone contact you as soon as possible.
Warm Regards,
Videocon d2h Team
We would like to confirm that, as per the discussion with our backend team your issue has been resolved. Thank you.
Warm Regards,
Videocon d2h Team