Videocon Industries — device failure | service issue

Address:

Pune, Maharashtra, 412114

Hello team,

This is regarding the subjected issue. My name is dattatreya ghodake. I have purchased a videocon television on[protected] from vijay sales pune for 57000 rupees including 3 years extended warranty.

On 17-sept-2019 i had a screen problem with my television. Later on the same day i contacted videocon customer care and reported the issue. After two days enginner visited and confirmed that back light is damaged and we have to replace it and part needs to be ordered.

Since then i am still chasing with videocon customer care team but they kept on saying that part is ordered and the team will get it replaced. Now it's been almost 4 months.

Spending 57000 and getting such services is not expected. I am really frustrated with this kind of service. I feel i made a big mistake choosing videocon. Since last four month my entire family is without television. I wasted lot of lot of time calling and chasing with videocon customer care. Feeling depressed and mentally harassed. Hence i request you to please look into my issues and get it resolved asap. Below are my details.

Name: dattatreya s ghodake
Complaint no: lp[protected]
Complaint date: 17-sept-2019 14:11

Regards,
Dattatreya ghodake