[Resolved] Videocon Industries — Don't buy Videocon and poor service

lvvivek44

from chennai, Tamil Nadu

Address:	600077
Website:	Videocond2h.com

Hello,

In chennai due to cylon by d2h device lost signal, till I am not getting a signal and raise the complaint on 14, Dec 2016 ( complaint no.[protected]. But till now no one is called again I was spoken to Videocon customer on dec, 18. but their response is pathetic, my compliant is closed without my concern and they said again raise the complaint (no. 48614842.) but 14 Dec to 21 Dec as of now I am paying without using services. I need waive of[censored]ntil fix the issue. Is this Videocon pay even single rupees to customer ? Then why should us?

Regards
Vivek
Cus I'd:69983313.

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Jan 28, 2017

Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

Verified Support

Dec 27, 2016

Videocon Industries Customer Care's response Dear Customer,

As you are aware that there was heavy rain/ Cyclone in Tamil Nadu and because of such unforeseen weather conditions many of our customer are facing signal Issues. Also, there is no power and telephone connectivity in some of the areas in Tamil Nadu due to which there will be delay in resolving your issue. We request you to please bear with us and our team is working around the clock to provide hassle free services. We request you to call our helpline on [protected] or write us back on [protected]@d2h.com to help you further in this regard.

Warm Regards,
Videocon d2h Team