[Resolved]  Videocon Industries — no service,no refund of money,no ethics

Address:

560068

No service, no refund of money, no ethics
Hi all,

Have a horrible experience to share with all. Never ever go with videocond2h!! These guys are extremely pathetic. They are so cheap and unprofessional that they neither give service or refund my money. I relocated a new place in february 2018. Ever since then i am neither getting any of their channels. Have raised several complaints, no use! They only assure it will get resolved but never so. I have even written and called them asking to terminate the connection and refund my money. Have also told them that they can take back their set up box etc. It has been over one and half months since that, no refund from them yet. These guys are so cheap and unprofessional they can't even refund rs 2500. I heard from my friends that these guys owe some it company some money. They didn't have the cash, so they instead gave them several of their products (E. G tv) as payment. Have pasted below the mail thread conversation with videocond2h. Future customers beware, opt for some other services, never go choose them!!

Regards,
Rejith

Rejith rajan
Apr 20
To customercare, nodalofficer. Ka
Hi,

You should keep in mind that since february 17th of february 2018, i have not got any videocon service. Ever since i relocated to a new place just 3km from my old place, for which you deducted 400rs as relocation charge. You haven't done the installation since then. I had loaded around 3500rs on 9th january 2018 in my videocon account. You have already unnecessarily deducted amount since 17th of february. I have raised several complaints, but no use. I have already raised two request to terminate my connection and to refund my money. It has been 20 days since my final complaint via that mail addressed to you on the 31st of march 2018. You people still haven't refunded my money. From pathetic service to very unprofessional way going about dealing connection termination. Make sure you refund my money ever since i have stopped receiving your service. Your lackadaisical approach to this matter poses a serious question to your efficiency and attitude towards your customers. I truly doubt you maintain any standards to be known as a reliable brand in india.

Regards,
Rejith

Customercare
Apr 18
To me, nodalofficer. Ka
Dear mr. Rajan,

Thank you for writing to videocon d2h.

We regret the inconvenience caused to you due to delay in response to your query.

We are in receipt of your email regarding videocon d2h services for customer id[protected].

With reference to your below grievance, we would like to inform you that we have processed your request for refund. Kindly note that 12-15 working days are required for the process to complete. You are requested to kindly wait till the same is over.

If you have any further queries, please email us at [protected]@d2h.com. We will make every effort to revert with resolution as soon as possible.

For details of all our products and services you may visit our website www.videocond2h.com.

We endeavor to provide you with our best services

Warm regards,

Customer care

Videocon d2h

Termination of my videocon d2h account

Rejith rajan
Mar 31
To nodalofficer. Ka, customercare
Hi,

My name is rejith rajan and my customer id is[protected]. I was using videocon d2h for two years. I have recently relocated from btm 4th stage to akshayanagar dlf. It has been around one month and half since i have relocated and still they haven't done the installation at my new place. I have raised several complaints with the customer care. I just want my connection terminated, i have communicated the same to the customer care. They have raised a request, they said it will be done in 7 days. They haven't yet done anything till now. I have seen pathetic services, you guys have taken it to another level. I had pre-loaded money in my videcon d2h account. I need refund for that money as well.

I don't find any valid reasons to continue with a company so inefficient. You have already deducted money for relocation which they haven't done completely. Have deducted money from videocon2dh account for months that i didn't get any channel due to the installation not being completed.

Now your company is even delaying the service disconnection, making me regret even more for ever opting for videocon d2h.

I have already seen inefficiency at your customer care and technician level. Now i hope it is not the same with the higher officials.

All i want is to get my connection terminated and refund the balance amount to my bank account at the earliest.

Regards,
Rejith

Dear rejith rajan,

Thank you for your order from https://www.videocond2h.com

For your convenience, we have included a copy of your order below. The charge will appear on your credit card / account statement as 'www.ccavenue.com'

Order# ccavenue reference # order date

[protected] # 08/01/2018 18:48:51

Instructions:

Order amount: inr 3500.00

Net payable: inr 3500.00

Customer care
http://www.videocond2h.com
Email - [protected]@d2h.com