[Resolved]  Videocon Industries — not able to view channels as per my package

Address:

Aruna Colony Tolichowki, Hyderabad, Andhra Pradesh, 500008

This is to bring to your notice that after selecting my own channels as per trai i am not able to view it. I have tried to call the customer service number#[protected] & [protected] many times but hardly gets anyone to help. Yesterday i somehow managed to get a representative and told him the issue that i am not able to view channels like zee tv, sony max, zee salam etc which are there in my package list. I told him getting this error "e16-4 channel is not part of subscription" but actually it's not true. He told me that he has activated the service and within 10 mins i will be able to view the channels, i insisted him that to be on the call for 10 mins till the time my issue get fixed. The representative informed me that i need to hang up from the phone and then only it will work. I believed the representative and i hung up and after 10 mins my issue never resolved and i was fooled by the representative. I tried to call back and not able to connect anyone. It was around 1:41 am 20th march2019. So i think d2h representative are trained to fool and cheat their customers and i think everyone is aware of it about the fact in the company.
I am completely disappointed and unhappy if my issue is not fixed please deactive my service and will shift to another company who can give me better service. It's completely illegal that you guys are taking the money and not giving appropriate service and that too no one is there to help the customer.
I have attached my customer id and the package which i have currently have but not getting all the channels which i supposed to get