[Resolved] Videocon Industries — recharge via paytm 1 month back but still did not credited to d2h account

shyamindia

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka, 560066
Website:	videocond2h.com paytm.com

Hi,

I did recharge of 500 RS via PayTM on 15/02/2018 02:39 PM.

Till now I contacted Videocon D2H Customer care (telephone and email) many times with all the reference data but didn't received any reply on it.

Raised a complain (No:[protected] with Videocon D2H but CS agent and his answer is they didn't got any recharge in my account on that day from PayTM. Even after providing operator reference number CS agent don't have any proper answer and told me to email again to customercare.

Contacted PayTM and as per them they did the recharge and asked me to get written prof from VideoconD2H if they denies.

Below are the details I have with me:

Videocon D2H Voice Complain No:[protected]
D2H Account No: 11669663
Operator Reference No: [protected]
Recharge Amount: 500
Transaction Date & Time: 15/02/2018 02:39 PM
Registered Mob No: ******2310

Thanks

Was this information helpful?

No (0)

Yes (0)

Apr 9, 2018

Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

Verified Support

Mar 09, 2018

Videocon Industries Customer Care's response Dear Shyam,

We regret the inconvenience caused. We have forwarded your issue to our concerned department and will get it resolved at the earliest.

Warm Regards,
Videocon d2h Team

Mar 19, 2018

Updated by shyamindia @Videocon Industries Customer Care

When can I expect resolution on my issue?