[Resolved]  Videocon Industries — regarding selling of third class refrigeration and unresponsive service center

Address:400066

Has bought the titatnium silver refrigerator double door, 280 lt. On 28th march 2017 from vijay sales.
In september there was no ice formation in refrigerator. So lodged a complaint at videocon customer care. Still awaiting for engineer to come and check the issue.
The service engineer mobile number provided by customer care is responding.
Such a irresponsible company and engineers.
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Nov 17, 2017
Complaint marked as Resolved 
Videocon Industries customer support has been notified about the posted complaint.
Oct 09, 2017
Updated by Shankar Narayan Bailkeri
Service engineer are still not responding
Verified Support
Oct 10, 2017
Videocon Industries Customer Care's response
Dear Shankar Narayan Bailkeri,
We are sorry for the experience you had. Please write to us about your problem along with your complaint ID or contact number at [protected]@vgmail.in and we will put all our efforts in trying to help you out.

In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.

Regards,
Videocon Customer Support Team
Verified Support
Oct 17, 2017
Videocon Industries Customer Care's response
Dear Shankar Narayan Bailkeri,

We are still awaiting information about your complaint number. You can contact us on [protected]@vgmail.in. Please let us know if we can be of any further assistance.

Regards,
Videocon Customer Support Team
Complaint comments 

Comments

Please change my RTN as I lost my phone
In traveling...
So I need to update my mobile number

Cust I'd[protected]

Mob no [protected]
Videocon Industries Customer Care's response, Oct 13, 2017
Verified Support
Dear Girishp363,

Please email us at [email protected]. We will make every effort to revert with resolution as soon as possible.

Warm Regards,
Videocon d2h Team

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