Videocon Industries — removed good feature of mosaic menu

Website:

www.videocond2h.com

I have been using Videocon D2H connection for some time. Earlier they had a great feature called Mosaic PIP whereby it acted like a menu and allowed me to quickly jump to a channel of my choice. I could pick the category from various sub groups like Music, English Movies, Hindi, Lifestyle, Regional then within regional various languages and so on.

Recently they upgraded the software and now I have only 8 items to choose from and many of the earlier menu options have been removed.

In addition I had a very disappointing experience with customer care. The representative said the Mosaiv has been totally removed, then he said only 5 options are there then he fumbled. When I insisted that I want to talk to their superior, he kept on keeping me on hold for extended duration and kept on telling me that no one is available. Finally after a long wait I got a chance to speak to the senior.

I would like to see all menu options under Mosaic PIP so that the interface is more usefrindly. Many of the competitors of D2H like Tata Sky have implemented far better menus. I don't understand why D2H has even removed what it earlier offered and there's no alternative.

The representative said if I want to know a particular channel number I can call customer care and they will let me know the number. How ridiculous!!