[Resolved]  Videocon Industries — service refusal, unprofessional and rip off attitudes

Address:

614601

I have been using videocon d2h service for several years now. Whenever we call for any service the telephone attendees are so unprofessional and they do not have any clear information to answer. And they do no transfer the call to their supervisors. On the 9th of november while browsing through the internet found there is an offer to upgrade sd set top box to hd set top box. Only the payment amount was mentioned in that page. Despite that attempted several times to d2h customer care number but no proper reply was from them. They were talking as if there is no relation between what is in their webpage and what is in the company. Finally wrote an email to the customercare and got reply stating after payment only they can upgrade the service. I paid the amount online and sent a confirmation email back to them stating payment has been done. Since i have written email as well, very lately noticing my email someone from d2h called talking in hindi asked about whether my problem has been solved. I said i have paid and waiting for the service of changing the hd stb. Later unfortunately nothing happened. Sunday i received two emails for the same email i sent, one stating that i need to call customer care number to avail the service and another one stating payment details as if i have not paid. Since it was sunday and i was out of city, i called monday the 12.11.2018 claiming about my payment. Now the d2h responded over the phone stated that within 48 hours i must call to change the service otherwise i have to pay again. Such condition is no where mentinoed in the offer page or communicated in any email. Secondly i have sent email immediate after the payment to that i have received email only very late on sunday whereas i made payment on 9th of november. The lady who was reponsind in d2h helpdesk stated they do no have email access and they cannot do anything about email sent and i must pay again. How come customer care helpdesk telephone and email are so different? If the company is not equipped properly and with so much of miscommunication with them, how they can penalize the customer to pay again? Very pathetic support, out of the 3 days i would have made 20s of calls, but every person i talk to so in-efficient and not ready to listen, they talk only what was written and given to them as menu driven reply. Such kind of companies how it'll grow along with other companies who are good at customer handling. I hope videocon d2h gives attention to such grievence and take care of their customers, otherwise one day there wont be any customer for them.

Note: as a proof attached here the website screen shot of d2h stating no where about within 48hours must call only the call centre for activation.