Videocon Industries — unable to view channels in spite of recharge being done

Address:Pune, Maharashtra, 412101

I am not able to watch any channel on videocon d2h. I selected my package from d2h on 20th oct and did a recharge of 269, on 7th november they have stopped my services stating my recharge amount is 339. How can my recharge amount would be 339 when i have selected a package of 269 from d2h infinity app? I have already raised a complaint to team d2h and they said the issue would be resolved by 16th nov 11:00 am... But this is not resolved yet. Can someone look into this on a serious note..

Customer i'd :[protected]
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Videocon Industries customer support has been notified about the posted complaint.
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Dear Vinish,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [protected]@d2h.com so that our team can look into your concern.

Thanks & regards

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    +91 73 5587 3558
    +91 12 4671 0600
    +91 12 4327 3091
    Videocon Industries Address
    14 Kms Stone, Aurangabad-Paithan Road, Chitegaon, Tq. Paithan, Dist. Aurangabad, Aurangabad, Uttar Pradesh, India - 431105
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