Videocon Industries — videocon d2h not responding as per new trai channel selection process

Address:

New Delhi, Delhi, 410206

Videocon d2h satellite cable service is not responding positively to follow trai regulations. Since last one month i am trying to connect their cust. Care atleast 200 times. But hardly possible to connect 3 times only.
In which 2 time your executive denied to set channels as per my request saying that trai last date will going to extend. Then i request them to call me when it start to activate. But no call from them. Yesterday luckily 3rd time i succeed to connect them & they told me there server is down & cut phone. I cant connect them after & tried to called them nearly 25 times.
They had fixed my 100 fta channels as per their wish without my consent. Their website also locked 100 channels and i cant modify them as per my choce. This is cheating to me and if i not get it properly i will go in court to get me justice. I had spend nearly more than 10 hours to communicate d2h but failed to this due to very very poor cust. Care service by videocon d2h.
D2h doing this delebrately so that customer will automaticaly get frustrate and let them continue as per there setting.
This is company actual aim that customer should have to pay more as per company channel selection.
Trai also making fool to customer by showing ad about this but not conforming if broadcaster is not following rules set as per their guidelines.
But actualy videocon d2h not responding to trai. They had making propoganda that they are following trai guidelines but in actual they are not supporting customes to set channels as per there choice. Customers cant complaint about it. There is no phone nos given by trai where customer can complaint about this against d2h.
How customers can effectively make their complaints against these types of broadcasters?
Whether you also going to take strict action upon this & resolve this effectively?
Hope you can understand the whole scenario and help me to get proper resolution for the same.
Pls. Reply on my email or my phone.
My videocon cust. Id is 97469584
Mobile : [protected]
Email : dheeraj. [protected]@gmail.com