[Resolved]  Videocon Industries — videocon d2h signal not available- problem not solved

Address:

Thane, Maharashtra, 400612

I'm using Videocon d2h for last 3 years. This is with regards to the Videocon d2h customer id[protected]

I am facing Signal not available problem from 30th June 2018.

I called up customer care and registered my first complaint on 1st July 2018 to en-quire about the solution then the customer care representative told me that within 24 hours there will be a visit of the technician and your problem will be solved. None of the technician has visited and solved the problem till 5th July 2018. And my complained was closed on 5th July 2018 saying I am not paying the visiting charges.

Again I called up customer care and registered my second complaint on 5st July 2018 to en-quire about the solution then the customer care representative told me that within 24 hours there will be a visit of the technician and your problem will be solved. None of the technician has visited and solved the problem yet.

I have called to the customer care so many times and the response is the same. It’s been 8 days since the proper service is not been provided yet and I am vexed with the customer support answers every time I call.

Now my recharge due date already past away. And I am not going to recharge as it will be a loss and waste of money to me if I recharge now as the technicians are not visiting to solve the problem I sincerely need a proper answer/solution for this problem. If Videocon doesn’t solve my problem, then I will move to some other better service than Videocon and also I will never recommend anyone to have Videocon d2h because of poor bad service you people are providing now.
Please let me know your answer whether this can be fixed at the earliest or not so that I can shift to some other service as soon as possible.

Regards,
Ghanasham