[Resolved]  Videocon Industries — videocon paisa vasool offer - money back certificate

Address:Gurgaon, Haryana
Website:www.videocond2h.com

I have purchased videocon d2h tv lcd 3204 under videocon paisa vasool offer 2010., that says "we undertake to pay a sum of rs11, 000 after 6 years and 11months."

After the maturity period, i have sent my documents to the specified address certificate by post. But the post returned back.

Dropped an e-mail, got a reply as e-mail does not exist.

Called the numbers, and it says number does not exist.

I have attached the photo of the certificate below.

Kindly resolve it.
+1 photos
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Sep 28, 2020
Complaint marked as Resolved 
Collected all the documents via post and no response since then. The money hasn't credited yet...
Videocon Industries customer support has been notified about the posted complaint.
Verified Support
Jul 24, 2017
Videocon Industries Customer Care's response
Dear [protected]@gmail.com,
Greetings from Customer Support Team!

Congratulations on the maturity of the “Paisa Vasool Offer” bond!

We request you to send the original physical copy of the bond along with a self-attested ID proof copy of the bondholder to the below address:

BMO Dept., Videocon Industries Ltd, 14 Km Stone,
Aurangabad-Paithan Road,
Village Chitegaon To: Paithan Dist: Aurangabad

We will be able to start working on your claim, only after receiving the above requested documents.

Do keep a copy of the original document for future reference.

For any further assistance, please feel free to get in touch with us.

Contact No[protected], +91-[protected]
Email - [protected]@videoconmail.com

Thank you for your cooperation.

Warm Regards,
Videocon Customer Support Team
Sep 06, 2017
Updated by [email protected]
Hello Team,

I have sent all the specified documents as mentioned by you to the following address(Documents are in the name of my father, Mohammed Hayath). It's been weeks yet no response from you.

Kindly update the status.
Verified Support
Sep 07, 2017
Videocon Industries Customer Care's response
Dear [protected]@gmail.com,

Hope you are doing good.

We are re-escalating your issue to the concerned team and will get back to you soon.

Regards,
Videocon Customer Support Team
Feb 05, 2018
Updated by [email protected]
Dear Team,
When I enquired about the status In the month of November on telephone, your colleague apologized for the delay and told that they have all documents, and by the mid-December money will be credited.
When I called in early January, your guys told money will be credited by month end.
But TODAY, your colleague told, money cannot be credited.

Kindly do the needful
Feb 09, 2018
Updated by [email protected]
Any Update..??
Nov 14, 2019
Updated by [email protected]
It's been almost 2 years...yet no update
Sep 28, 2020
Updated by [email protected]
I need an update on this.
Complaint comments 

Comments

Hello Team,

I have sent all the specified documents as mentioned by you to the following address(Documents are in the name of my father, Mohammed Hayath). It's been weeks yet no response from you.

Kindly update the status.
Dear Team,
The amount is not credited yet.

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    14 Kms Stone, Aurangabad-Paithan Road, Chitegaon, Tq. Paithan, Dist. Aurangabad, Aurangabad, Uttar Pradesh, India - 431105
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