Videocon — No service for relocation

pulasta109

from Hisar, Haryana

Address:

Gurgaon, Haryana, 122015

Has been harassed for the last 1 week for relocation. Utterly frustrated for your non-customer centric approach.
Your technician came to my location as requested on 1st Aug. As per our society's norms we are not allowed to install any dish antennae at the roof top, so asked him to install the same in the balcony, as others had done. But to my surprise. he was so arrogant that he denied to install it in the balcony and insisted to install it in the roof top and purchase cable for the same. I stay in 8th floor, and the apartment is designed in such a design that the strength of signal is high. When asked him to take out his machine to check signal strength, he denied having any such machine. Then I asked him to leave and said, I am okay for him to install the d2h in balcony but not in roof top. So he left and gave a wrong feedback the customer care saying that I denied to pay for the services. Since then I called up daily in the customer care for 3-4 times. Also lodged a complaint against the technician. To my surprise, no actions have been taken and despite my repeated request to send another technician, your callous customer care didnt take any action.I am left with no option but to scrap videoncon's d2h due to unavailability of support and services of installation. I am surprised that no one has the commitment or ownership neither do you have any ethics, morality to guide a customer properly. I have been misguided by your technician and also by your customer care. This is utter desperation which I am calling out now.
Never have been so frustrated and dissatisfied towards a company's approach than what I had to experience now.

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Comments

Videocon Industries Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We have forwarded your issue to our concerned department and will get it resolved at the earliest.

Warm Regards,
Videocon D2H

pulasta109

from Hisar, Haryana

It doesn't matter to me now. Without having received any support from customer care, your operation team, your back end team, your zonal CRM officer, your zonal sales team I decided to switch off to Airtel. It seems the technician is running the company. He is all in all the CEO of the company. He is managing the entire operation. Every one in the customer service team from junior officer to supervisor to SDL, did not take my complaint request.

I tried every possible way to get a resource visit. I also requested for a new connection so that I could have a 2nd connection. But all my efforts went in vain. Had I ben in the management team, I would have penalized the service team and sued the technician for hampering the goodwill of your company.
What I do feel now is that Videocon is a headless company run by 5th pass technicians, who call themselves engineers.

I no more need your services even if you provide me lifetime free services. Your post sales service suck, it's after all a company headed by group of technicians