[Resolved]  Vijaya Bank — A/C (Amount) debited Twice by swipe POS

Address:New Delhi, Delhi, 110024
Website:www.swagath.in

I am Anil Verma a loyal customer of your bank and I am having a savings A/c. in your Bank. My savings bank A/c nos. is [protected]
During shopping in Reliance fresh dated on[protected] time 12.09 pm at greater Noida. the shopkeeper asked me to pay Rs 3728.54, I gave him my vijaya bank debit card He swiped and asked for the PIN nos. and i entered the PIN nos. He waited for sometime and told me that the transaction is cancelled. Then again he swipe the card and this time payment was done, at the same time I Received text msg from vijaya bank my A/c shown amount is deducted twice from my A/c Immediately I ask Manager of Reliance (Mr Pramod [protected]) and told the same. then he checked in their account and showed me all the transaction (find attached) of that particular day. Reliance fresh receive only one transaction Rs.3728.54 from my A/c. After requesting, bank & vijaya bank costumers care (complaint nos. CRM[protected] )still not received my Amounts. Today is 23rd March 2017.this is request to you Pls refund my money as soon as possible. might be go for legal.
Was this information helpful?
No (0)
Yes (0)
Jan 18, 2019
Complaint marked as Resolved 
Vijaya Bank customer support has been notified about the posted complaint.
Verified Support
Mar 27, 2017
Vijaya Bank Customer Care's response
As per our records the amount is already settled to the merchant bank (HDFC) and no refund has been initiated so far. Therefore, a charge-back has been raised. The same shall be settled once we receive the settlement from merchant bank.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Vijaya Bank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    28%
    Complaints
    422
    Pending
    0
    Resolved
    120
    Vijaya Bank Phone
    +91 80 2558 4066
    Vijaya Bank Website
    Vijaya Bank Address
    41/2, Trinity Circle, M.G. Road, Bangalore, Karnataka, India - 560001
    View all Vijaya Bank contact information