Vijaya Bank — no response on request to transfer a released education loan

Hi,
My name is harshvardhan gaur. I an mba student at mcmaster university in ontario, canada. My student number is[protected]. I was granted education loan by your bank in january 2017 by the andheri west branch. The bank transferred an initial amount in january. We would need the bank to pay my tuition fees for the coming term too as part of the understanding but there is no response from the bank yet.
They only replied once asking for certain documents and then haven't replied for a week. Please understand that this is time sensitive as the university in canada would put a fine on the fees on late payment.
Thanks
Harsh
Gaur. [protected]@gmail.com
+[protected]