[Resolved]  Vijaya Bank — refunded amount from amazon has not credited to my account

My account No is [protected]. Vijaya Bank, Virajpet Branch, Kodagu. On 5.11.2018 an amount of Rs. 6025/- was transferred to Amazon through Mobile Banking. The product was returned and so the company processed the refund of the amount of Rs. 6029/-.saying that the amount would reflect in my account by 15.11.2018. The Refund Reference Number is[protected]. Even after calling the customer care and complaining about it many times, the refunded amount has not been credited to my account. I have also sent an email to [protected]@vijayabank.co.in. I didn't even receive an acknowledgement for the request sent. So please refund the amount as early as possible.
Another Rs. 1000/- sent through mobile banking to account number [protected] Corporation Bank, Virajpet Branch from my account was not credited with a message that the transfer is barred due to Time out with reference number[protected] on 21.11.2018. The amount is debited from my account. A complaint has been lodged by the official in Virajpet Branch but still the amount has not been refunded. So a total sum of Rs. 7029/' has to be credited to by account. Hope you will do the needful.