Date of Incident: 10-Sept-2022 I choose a flight from Del to BBI using Vistara airlines. My booking reference number is LFLMJF.
When I received my baggage in Bhubaneswar I raised the concern to the Vistra customer service personnel, Please find attached the complaint receipt too. The filed complaint reference number is BBIUK10088.
In my baggage, the security lock is broken along with that my zip chain is also broken.
There is a scratch mark on the front of my bag too.
There is a cut mark on the back side of the bag and some grease black marks are there.
The front of the bag is completely wet when I receive the bag.
while I was unpacking, I found some of the rubbish things in my bag too Some perfume cover is there in my bag along with 2-3 wrappers. It looks like someone tried to tamper with my bag and I am not sure What is the reason this bag open and searched by the Airport Authority.
The damaged photographs are attached to this. As part of the solution to this problem, the Bhubaneswar Vistra officers were proposing me 500 INR for the settlement, which is not an acceptable amount.
Was this information helpful? | 
Post your Comment