Vistara Complaints & Reviews

Pardeep Kumar
Email: p.p.[protected]@btinternet.com
Mobile: [protected]
Dear Sir/Madam,
I booked 3 (return) tickets from London to New Delhi from Tickets to India – through Har Simran Kaur – for the Vistara Airline from 7th of January to 21st of January 2022.
This is my booking reference EBP: 663596, and reference PNR: L8CPQW.
As the 7th of January was drawing closer, at the end of December 2021, the government started to impose strict Coronavirus restrictions, including the seven days of quarantine on all arrivals from UK. As we were traveling for fourteen days, I decided to postpone my trip until April in the hope of restrictions getting eased in both the countries by then.
On 16th dec I phoned Tickets to India and spoke to Har Simran Kaur and told her that I want to change my travel dates to April. She told me that the Vistara airlines flight booking is not open yet, and to wait until 2nd Jan 2022.
I rang the Vistara office based in London on 3rd January and was advised by the customer service to get an open ticket, so that when the booking is open, I can book my tickets, but I must travel by June 2022. Also, I was told to pay an admin fee. I rang Tickets to India in India, spoke with Sukhdeep Khinda, told him that I spoke to Vistara airways, and they advised me to change my booking to an open ticket, so that when the booking is open for April, I can book my flight. Mr. Khinda charged me £75.00 for 1 ticket to be changed into an open ticket – altogether, an amount of £225.00, which I did pay and, have the receipts saved with me.
Then I rang Tickets to India on 26th January, they told me that the flights for an April booking is open and to give them my dates for travel. I gave them my new travel dates – 17th April to 6th May 2022. Then Mr. Khinda tells me that there is another charge of £90 for one ticket. I told Mr. Khinda that I will ring the following day for the booking. So, on 27th January, I rang the Vistara office in London where a lady took all the details as well as the PNR number on my booking. She also told me that there is no recharge on my bookings, and that the Vistara airline sent an email to all the travel agents that all the bookings prior to 31st March 2022 to only be charge an admin fee of $15 USD. However, she explained to me that my tickets do not contain any of the charges I paid, and was told to pay further. So, I rang Sukhdeep Khinda and told him I spoke to Vistara airline where I was told that Tickets to India should have received an email from Vistara, meaning I should not be charged for my booking an additional £90 per ticket. Mr. Sukhdeep Khinda said they have not received any such email from Vistara airline.
Then I rang Vistara office in London again, explained to them that Tickets to India have not received the email as related by Mr. Khinda. Customer Service from Vistara told me they put the note in my tickets and to ask Ticket to India to re-open the booking/ticket. However, Mr. Khinda said there is no note in my tickets, so I must pay £271.41 (for 3 tickets). He inputted a note in my tickets for the charge of £90 for each ticket.
On 28th January, I rang Tickets to India, where I spoke with Daljit, and told him that he can reopen my booking because Vistara Customer Service wrote a note about the charges of the reissuing of my booking. He told me Mr. Khinda gave me a charge of £90 for each person, so I must pay that no matter what. Furthermore, he also said that there is no confirmation from Vistara airline on my booking, so if I delay my booking, the price will increase. I was not happy with the numerous calls I had to make for months, and the entire situation in general, but had to pay them the charges.
To summarise the issue, I paid and booked flights for £1683.09. To get open tickets, I paid an additional £225. Nonetheless, I had to change the flight dates so had to pay a further £271.41.
I want Vistara airline to investigate this matter please.

Thank you,
Pardeep Kumar.

Flight 18th feb 2022
Reached airport at check in counter and showed children rt pcr report under 12 unvaccinated (as no vaccination for under 12 at the moment ).
Supervisor called dev questioned the report saying NOT legit . I’ve signed self declaration form so why would he question it. Was he checking everyone forms to see if legit . He scanned the qr code which is breach of my children data and still questioned the authenticity of the report and did not let us board . If he had doubts of the report he should inform Indian authorities and he can’t question the authenticity. I’ve been emailing vistara and asking for full refund of tickets and if not received will take the matter to uk court

I booked 4 flexible tickets ( 2 onward and 2 returns tickets L89KG8 ) on Jan 11 2022 with vistara for flying from Germany to India and back. The tickets costed me 1, 58, 160 rupees. On Jan 16 2022, I cancelled both tickets. I received an automated email from Vistara that amount of 1, 57, 678 would be refunded to me to the same payment source. I did not get any money till now. I called Vistara multiple times. They told only that amount is refunded on 16 Jan 2022. They sent me 2 notepad files which were of no use to the ICICI bank as they cannot consider this as a proof of refund. I have been trying to reach Vistara via social media platforms too however they are not giving any response or taking any action. Customer care told that they will escalate this 2 weeks back however I didn’t receive any email or call from them yet. I am being duped of my money just in same way as the previous complaint I saw here. This is a pattern and Vistara should give a proper answer .
My contact : [protected]@gmail.com

Today i got a call & she said its from vistara airlines offering a job for the cv which I uploaded in shine.com . Later i came to know that they were fraud. Please be cautious of such calls they will ask you to pay Rs.2000 please dont do it ..

My parents flew on 28 January 2022 by your UK 802 flight which left from Bangalore to Delhi at 18.50 pm. As a covid protocol (since they were tested positive around 20 days before the travel), they produced the positive certificate along with a doctor certificate stating that they were fit to fly. We had procured the doctor certificate from a reputed doctor (who monitored their health during covid). She runs a clinic and had given us a handwritten certificate. However, on producing the said certificate, your staff who had to issue the boarding pass [the check-in staff] refused to accept this certificate. They came up with a undocumented and unsaid rule that the certificate should be a typed material on the doctor letter head. They told us that we had 45 mins within which we had to get the certificate for us to fly. This was one of the most unreasonable and indirect way of rejecting some one to fly. Is it practical to get a doctor certificate within 45 mins when someone is in airport (which is far from city?). Even if we find some doctor how can he certify my parents who are inside the airport? Being positive only 20 days before, I thought they were one of the safest passengers as they had developed the covid antibodies by then!!

My parents are senior citizens. Despite our repeated requests to accept the doctor certificate, we were bluntly refused. Is this Tata Group culture?

I write this email with utmost disappointment and anger for the manner in which my parents were treated. It is time for you to introspect whether you want to treat your customers in this fashion??

I booked ticket with PNR 6WS34E, boarding date 06/02/2022, at 4:30pm. But the time of boarding has been changed to 2:10pm on the same date for which I will not be able to reach the airport(Bagdogra airport) which is about 250km away from my residential house.

Hence I would like to request the Visatara authority not change the time of boarding of my flight.

In relation to my Vistara flight that was cancelled by vistara dated 23 january 2022 from DELHI to PARIS booking reference VD3QGH, i have been communicated at airport for full refund by still i didn´t get any update,
Please help to refund my money asap for this cancelled flight reservation.

I purchased an airline ticket from Vistara airlines to fly to Kolkata from Mumbai on 6th November 2021. This ticket was cancelled and they sent me a notice that Rs. 3503/- will be refunded to my account. In last 2+ months, the amount was never received. After calling them multiple times, they keep on saying that they refunded the amount from their end and as proof they show a notepad [dated 6 Nov 2021] which I am attaching to my message. I went to my bank and confirmed that the amount was not received and that this notepad is not an admissible invoice. When I called them back (on 10th January), they told me I would receive a proper invoice within 24 hours bearing some bar code/QR code or an invoice number as a proof and the operator cross-checked my email address. This email was also not received in last week, as expected. They could only send an invoice if there were one.

Please do the needful, so that we get our money back.

They didn't let me board my flight as they told me my RTPCR has expired but after telling them from hrs when thwy checked it properly they told me to pay 2500 extra for my next flight and i will be refunded later i told them when its not my fault why should i even pay they told me we can only help you with this try to complain and you will get your refund and now when I'm complaining in twitter noone is listning they are blaming me that i did rapid test but i gave them my report and they are still not replying its been one month

We have booked 3 Air tickets from Vistara airlines from Jammu to patna for travel date on Nov 2021 and they clearly told us that cancelation would be Rs 3, 000 per ticket.
And total cost of ticket would be Around 18, 000 for 3, so after 3, 000 cancelation per person, we should get a refund of 9, 000 but they had given us refund for only 9, 00
Pls Take action against vistara

I had booked an international ticket to Colombo and back in business class with the reference number KDAA5J and canceled the same on 6th January. To date, I haven't received any communication nor my refund of 62, 710 from Vistara. Their websites and apps are not working and despite repeatedly calling them since the day with a minimum hold time of at least half an hour, The customer care keeps on dilly-dallying the matter by saying the refund is delayed due to covid and will come in 7 days- Despite 7 days being passed (the ticket was canceled on 6th January 2022) and yet there is no communication or news of refund from them. I have even written several mails to them which they are obligated to reply to within 48 hours but I am yet to receive any phone call or communication from them. Kindly help.

Hello Fellow Travellers,

Iam a Air Vistara club member, my ID[protected].
I had a very bad experience with Air Vistara, While flying to Canada via Paris due to their staff incompetence, misguidance and Air Vistara non updation of mandatory flying requirements on their website. After issuing boarding passes for Chennai - Delhi - Paris, I was refused boarding to Paris, due to which I also lost my connecting Air Canada...

On 23rd december 2021, I booked 3 tickets through vistara air website for total amount of Rs 21309 for travel on 25th Dec from chennai to mumbai. The amount was debited from my bank account but I did not receive confirmed ticket. The vistara staff raised a complaint number 7129705 assuring the problem will be resolved. The details regarding the debit was submitted to customer relations Vistara.

As my travel was important through the help of vistara staff i made another fresh booking and fulfilled the travel.

It has been 10 days since the complaint was raised. I have not received any assurance from vistara regarding the complaint. I am really concerned whether the hefty money that I have lost to vistara, will be refunded or not.

Name: Rafiq Ahmed
Flight number: Uk870
Reference number: VQ2DBD
Departure time: 8:30PM IST
PASSPORT NUMBER:U8200085
BAGGAGE TAG NUMBER:[protected], [protected]

DESTINATION: Arizona State University
Tempe 85282

Vistara Customer Service - 20 December 2021 - New Delhi

At the outset, this is feedback for Vistara Airlines, particular to its customer relations. My intention is to ask Vistara to do better, partciualrly when it comes to training employees nehind your service desks to be anything but indifferent, unaccomodative and completely unempathetic.

Yesterday, I began my journey to Kochi from Geneva, via London. My carrier from Geneva to New Delhi, through London was British Airways. Upon arriving in New Delhi around 2:20 AM, I rushed to get my rapid RT-PCR test. After finishing all my required procedures, I arrived to checkin for my flight from Delhi to Kochi, that took off at 5:35 AM by 3:15 AM.

During my check-in procedure, I was told to move to Vistara’s ticketing office to clear a mishap as they could not identigy my PNR number on Vistara’s system. Here began my ordeal with Mr. Romit Sharma (Vistara’s Duty Manager) and some of his colleagues. They informed me that they were helpless and I should move to the information desk to try and talk to someone from British Airways (There was some error? on their part). Carrying my 1 check-in baggaae, 1 cabin baggage and a laptop bag, I began my unfateful run back and forth from the Information desk.

At the information booth, I was informed that there was no British Airways counter at the airport. I tried for another two hours to convince Mr. Romit Sharma (Duty Manager on 20 December 2021) and his colleagues, to connect me with a personnel from British Airways as it was not an option for me to run around the airport trying to find a British Airways agent. Unfortunately, a total lack of empathy and courtesy from Vistara’s staff, partciularly Mr Romit emerged. Mr Romit reiterated time and time again, that he could do nothing for me as he has no contact to British Airways but most importantly, that he has over 14000 customers travelling and cannot personally assist any single one.

Needless to say, owing to their refusal to make a single call or connect me to a British Airways personnel (still unsure due to no explanation of Visstara’s side as to why I needed to actually talk to a British Airways agent), I missed my 5:35 AM connection.

The exhaustion of the last 27 hours of commute was starting to set in. I tried to reason, even in the verge of tears to Mr. Romit Sharma and his team that i just needed them to help me connect to the right person to talk to, as I could not find a British Airlines agent, owing to the lack of British Airways counters. I must have run around with my baggage from Check-in Counters to Information Desk and Vistara’s Ticketing Office for two hours, with no (remotely satisfactory) service provided from Vistara Airlines staff, and particularly Mr Romit Sharama - the person in charge.

I must say, in my 20 years of flying a massive number of international and domestic flights - this experience tops as the worst-ever customer service I have received.

Back at the ticketing office, i’m told by a staff member that I have been asisgned to their evening flight at 4PM (16 hours after my touchdown from London). I can only say that I was shocked to realise my consent was not taken for this. I had no conversation with them regarding putting me on their 4 PM flight. I’m unsure about how a British Airways agent and Vistara (now magically receieving calls from one another, despite havng no ways to call each other) decided this on my behalf, completely unilaterally without consulting me.

After trying to negotaite without success about being able to put me on an earlier flight, I agreed. I asked them if they could upgrade me and/or give me access to a lounge, to which Mr. Romit’s indifference was appalling. Needless to say, I received no benefits, despite no mistake of my own and absolutely no goodwill from Vistara’s staff.

Anyway, as I write this at my gate at 3 PM, I’m confident I do not want to fly with Vistara under any circumstance again. My biggest concern with the instance was their approach to customer service. This is not feedback trying to prove who is right or whom to blame (between British Airways, Vistara Airlines or myself) but a testimony of how Vistara needs to train their employees to be slightly empathetic to the plight of their customers, instead of adopting indifference. I am certain that if they complied to connect me to a British Airways agent (in the two hours I pleaded them to), I would not have had a 40+ hour commute.

I do not recommend travelling with this airline. Customer service should be at the heart of any institution providing a service and the limited team I met at Vistara (with the exception of Mr. Pawan Singal who was kind enough to provide assitance to me at the end) shows me otherwise.

Once again, I reiterate, I highly suggest you fly with another airline. An arline, that has a customer-centric approach and is ready to take accountability for their actions and can atleast pretend they can be accommodating because this surely was a hellish experience.

Myself Narayanan CS had an unfortunate incident while traveling from Delhi to Kochi on 28th Oct 2021 on UK885 Vistara flight (PNR - OKC4A6), one of my trolly luggage was in damaged condition ( one of the wheel got ripped off completely and missing ) when i receive it at kochi airport and as i was not satisfied with Rs 500/- compensation I have escalated this issue with National Consumer Helpline and airlines responded with a repair solution but again when the ground staff contacted they said i have to bring in the luggage to the airport (kochi airport) that is 134 kms away from my home ( kayamkulam) and i said you can either arrange a pickup or you can pay the taxi fair as its 268kms to and from airport, he said he has informed this matter to the higher officials but after that i havent received any communication nor they are replaying to my mail, Iam attaching all the trailing emails and pictures of damaged luggage, I request you to please take a proper action with a genuine compensation for all this hustle

Vistara airline missed my bag during transit from Delhi to mumbai UK955 on 09Dec21 and delivered same after 24 hours. After receiving i found that my iphone ear buds are missing from front zipped pocket of bag. I emailed them for same and they denied for any investigation or claim. Also i have claimed cloths purchased due to delay in bag deliver, same was denied.
Kindly help close.

Dear Pooja Paul
Vistara- I have flight on 7th November ay 9:25 and I hade the corvid PCR test on 4th of November at 18:40 and showed the test result to the staff and they advised me that test should be within 72 hours and this is done before 74 hours mean to hours early so they can not accept this test. They advised me if I want to fly I can have arrived express test and would bring the test before the departure. I booked my test at the terminal 3 at 7:30pm and get result at 9:15.
Before I get result I spoke to the Airline manager and said I booked the test and would get result before departure. She said they would close the desk at 8:30 so result should show them before 8:30. I requested that I had text 74 hours before and than another express test at 7:30pm today and showed the proof and explained that I did not have any symptom of Corvid 19 and had last test 74 hours ago and also done another test at 7:30 and expecting result before departure. I told her that I already done my online check in and she should take my baggage and and I will not on board on the air craft till I get result. If my result is negative than allow me in the aircraft. I also told het or cancel today ticket and book me for tomorrow or day after tomorrow. She said I booked ticket from travel agent than I need to to contact them they can only do this.
I contacted to the Ticket to India (travel agent) He advised tomorrow ticket is available but I need to ask the airline they should write the reason on PNR that due to covid test in not provided within the 72 hours period. The Airline manager did the same and I again contacted to travel agent said if I want to change the departure date he will charge £593. I told him I want return ticket on same date (1st December ) and I only want the change date instead of tomorrow or day after tomorrow.
I told him I bought the return ticket for £417 and you have been asking me for the change of the date £593.00 better cancelled the ticket and refund the money and I can rebook new ticket again and that would be better.
He said I can not the cancelled the ticket however change the date and for the change date he would charge me £593. I said its such kind of blackmailing and harassment. He said than he can not do anything and disconnected the call,
I got the test before departure and also was ready to change the date but both airline and the ticket agent (Ticket to India (world ) phone no:[protected]) address Vacation House, 372-374, Cranbrook Road, Gants Hill, Ilford .
Both the airlines and the travel agent Harass me and also blackmail me.
I want my full ticket refund and from the Airline or the Ticket to World.
Thank you
Syed Mohsin Zaidi
9 Lansdowne road, Uxbridge UB83JP, o[protected], mohsin.[protected]@sky.com
Sent from Mail for Windows

Nearly $600/- cosmetics jewelry, most of them Finger rings, and other item ear rings, bangles etc.
Bought from Kohl's and other online stores.
Baggage's were also damaged badly I can share detailed images of damaged bags with broken zippers,
Also I can share the order history of my jewelry purchases.

Airline Baggage file # BOMUK10847

I have called vistara customer care number [protected] on 1st December 2021 to request to cancel my vistara booking reference # OC8RNJ. The customer care representative has confirmed to me that she has cancelled my booking and there will be a deduction of Rs 3500

I did not get any official communication that my booking is cancelled. I called customer care above number on 9th December to know that my one sector that is Amrtistar-Delhi booking is cancelled and my Delhi-Amritsar booking was not cancelled whereas I have asked to cancel my complete booking. Also the customer care respresenative Ms Shaina did not give me information how much refund I will recieve.

This is a very poor service for a leading airlines.