Hi Team Vistara,
This is really upsetting that my baggage was not loaded by you in the flight I was travelling. I flew yesterday (03 May 2023) from DEL to BOM on flight number UK927. My PNR is 6HX4RQ. My flight timing was 9:30 AM and I submitted my luggage at 7:30 AM (text attached).
I landed in Mumbai somewhere around 12 PM and received a message that my luggage was not loaded due to unavoidable circumstances and I was instructed to connect with the Vistara Staff. I contacted the staff but they were unsure why it wasn't loaded. I raised a complaint (ref # BOMUK13291, copy attached) and they mentioned it will be delivered to me by the evening and shared a number with me ([protected]).
First of all, no one called me and updated me about my baggage, which was not loaded by you. When I called, so they answered a few times and mentioned they are checking with Delhi team and after that they stopped answering to my calls. See, the number of calls made by me (screenshot attached) and now they have blocked my number.
I am here on a business trip. My clothes and important document files are there in the check-in luggage. Since it is not there I will not be able to present these documents without any fresh clean clothes.
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