Vistara — Request for refund and suitable compensation for malpractice of flight cancellation by vistara airlines

Dear Sir / Madam,

I booked an air ticket for my wife, Nandita Pariyar, for travelling from Delhi (08:00 hrs) to Bagdogra (09:55 hrs) by Vistara flight No. UK - 725 on Sunday - 14 June - 2020 vide Airline PNR QFJ7LO Ticket Number[protected]/1/1 through EaseMyTrip.com (Booking ID EMT[protected] and paid Rs. 3, 968 for the same.

Later when my wife tried to web check in 48 hours before flight timing she could not do so and email sent in this regard to Vistara Airlines remained unanswered and no call was picked up by the airlines.

Due to urgent need of going she tried to book another ticket and to her dismay she found the same flight (UK-725) was going to Bagdogra from Delhi via Dibrugarh. For new booking she called customer care and then she was told that her earlier booking stands cancelled. So, she requested to reschedule the flight but the airlines denied citing the reason the the flight booking is full.

But the airlines was lying as just after the talk my wife once again booked the same flight through cleartrip.com vide PNR PVR8WC Ticket Number ETKT [protected] / 102 from Delhi (08:35 hrs) to Bagdogra (13:20 hrs) Via Dibrugarh and paid whopping price of Rs. 23, 733 for the same.

From the above information it is clearly established that it is a clear cut case of cheating and malpractice by the airlines.

So, I request you to refund all money paid by us in this regard and award a suitable compensation for the mental agony and harassment suffered by both o[censored]s.