Viveks India — Ac Repair delay for 200+ days !!!!???

Address:

600063

Dear Directors/ Managers,

I bring this to your kind notice that i faced some issues with the voltas Ac and contacted Viveks HomeServe.

When the customer care attended my first call, i was told as this product was in warranty period, i would not be charged except for gas filling. I agreed.

One technician came home and checked, he said compressor issue and went back without tacking the unit. He said another person would come to pick.

After a few days two persons came from HomeServe, checked it and said the issue was with compressor and took the unit.

I received some sms from the company as the spare part was raised and awaiting for it.

After few days some one called me and told as there were problems with contenser too!??

The horrible thing is they forced me to agree to pay for the repair and replacement even though its in warranty period.

I reached again with HomeServe guys regularly in recent days. They ( Rajkumari, Priya, and Punita) attended and their altimate answers were "tech will call back" and finish the calls even though i brought it as this was repeatedly the same reply.

Recently your tech called me and confirmed me that he was repairing my uniy and would be ready in one day (17th april 2017). Today[protected] i called again for the status. To the utter most shocking, i was told as no tech had informed me like that¿¿!

I have the recorded conversation had with the tech and customer care. I have attached in the mail.

Finally, i want to know that WHEN CAN YOU SOLVE MY PROBLEM?????

Please send me the higher level of escalation matrix to talk to or mail them.

regards,
Anantharaaj
[protected]