[Resolved] Viveks India — Cheating and fake promises

Akshaya Gerald

from Chengannur, Kerala

Address:

600041

I had purchased a Daikin AC 1.5 ton on 19th of April at the Adyar showroom. They stated that the product would be delivered within 4 days time & on 22nd April they call and state that the Product is out of stock so could you please change for Samsung Ac. I asked them that since I wanted daikon that's why I have waited for few days of it was Samsung I would have bought of right away from the Samsung showroom itself. The marketing manager then said can you wait till May 1st week we'll deliver u the daikon product. ( What kind of service is this ?) finally after contacting them humpty no of times they delivered the Samsung ac on 22nd April night. Later on they call on 23rd April today and say that they would do the installation only on 24th April tomorrow. After speaking to them & argument they agree to install it today 23rd April. I seriously am vexed with their pathetic service and customer satisfaction is nil I would say. At the first place they need to learn business ethics. Horrible experience with Viveks would surely never step in to Viveks to buy anything in my lifetime, nor would I recommend it to others.

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Complaint marked as Resolved

Viveks India customer support has been notified about the posted complaint.

Apr 25, 2016

Connect to Viveks's response We deeply regret the inconvenience. We understand your concerns and we are extremely sorry for the delay. We request you to pls email us your bill number and contact number at [protected]@viveks.com and we would have the same looked into at the earliest. We seek your support and cooperation and we assure we'll have the same resolved to your satisfaction at the earliest. Yet again, we sincerely apologies for the inconvenience caused. You can also reach us at[protected]!