Viveks India — samsung refrigerator

Address:

600122

Dear viveks,
I have recently purchased a samsung refrigerator with you on 14th april at manapakkam show room.
We not happy about the product so we called and informed them in the show room we will change the product.
Your sales person mr. Naveen ([protected]) has convinced with good sales skill and he sold the product.
After the product delivered, after 3 days we informed the show room the product is not good and there is no proper cooling in the refrigerator.
Which we kept the milk its got spoiled due to low cooling in the refrigerator.
So we personally went to the show room and explained about the difficulties which we are facing.
Later on, the service technician came and visited and he also confirmed that
Yes there is no cooling. There is a problem in the product. We will update to the same to the show room.
The next day, we called mr. Naveen and mr. Dinesh ([protected]), they told we already informed our manager about the issue waiting for his confirmation.
Latter we are keep on trying to reach mr. Naveen, he is not at all responding the call.
We felt we got cheated the way your staff is behaving.
Kindly investigate the issue and resolve asap.

Thanks and regards,
Venkatesan kandhasamy.
[protected]@gmail.com
[protected]